Fully equipped field teams – anywhere and in any language
Power your technicians with a mobile app built around their experience
Leading Mobile Forms Automation Software
Based on hundreds of verified reviews
Go through complex tasks with ease
Equip your workforce for ever-growing intricacies of field service. Power your technicians with a mobile tool that captures the complexity of assets and the work that goes into keeping them online by delivering the right information to the right person at the right time.
Succeed as a team with collaborative workflows
More and more, servicing complex equipment requires multiple specialties held by different technicians. Tackle complicated tasks collectively with workflows that can be shared between technicians and across field divisions. Supervisors can also reassign jobs based on the expertise needed to complete the work.
Access everything with an offline-first app
Arm your field teams with an app that they can rely on for context no matter where they are on the job. The app stays fully functional and job resources, customer data, asset maintenance history, and inventory information remain accessible regardless of wireless access.
Keep moving forward with a truly adaptive platform
Eliminate process friction with intelligent workflows that adapt to the situation based on user input. Hide or show questions, pages, or entire sections according to relevance to the job at hand. Where data is available, automatically fill out sections to slash data entry effort and errors.
Speak the universal language of service excellence
Field service teams – whether local, national, or global – are becoming increasingly diverse. Break down verbal barriers across diverse field teams with multi-language workflows.
A peek under the hood: Features that make it all happen
Dispatch
Dispatch partially-completed workflows with notes and due dates to users in the field to minimize trips to the home base.
Offline mode
Equip your team with a field service tool that doesn’t just work offline – it works offline. No handoff, fully operational without wireless access, all your data available to field technicians.
Maps & time stamps
Pin jobs to a map for an easy bird’s eye view of daily tasks and record the time and location of submissions for precision auditing.
Mobile search
Search and retrieve contextual data from previous site visits to accelerate work order completion.
Photos & sketches
Capture pictures, and tag or sketch on top of them to highlight key details without ever leaving the form.
Camera-to-text
Capture photos with OCR and tap highlighted text to input character strings or sentences directly into forms.
Data routing
Automatically validate and guide captured data that flows into a form and use it to run the business logic in that form, thereby automating as much of the process in the field as possible.
Document scanning
Scan multi-page documents, reports, or contracts with a camera. Convert directly into PDFs to support traceability or compliance requirements.
Extend your visibility out to the field with direct app integrations
An edge solution that bridges field workflows and data with your systems of record
Elevate your field service operations with an enterprise-grade app
Large-scale enterprises have strict guidelines on IT and how it’s used within the organization. As a result, field leaders often encounter compliance roadblocks in adding software that may be critical to the work they do. TrueContext meets the most stringent data privacy and security requirements for a variety of industrial applications.
It has literally changed the way we do business and the format we do business. Bar none, it’s probably the best product I’ve dealt with in my Parkland experience and the most impactful.
LUBA LITTLE
IT ADMINISTRATOR
PARKLAND FUEL
People may look at it and say ‘Oh it’s just an app. Just a webform.’ When you look at the way we’re applying the integrations, using the existing data sources and destinations, it’s so much more than just getting information.
Cecily Stelly
Field Operations Analyst
Johnsons Controls
The techs are very happy with the workflows and the changes that can be made. They can call the office personnel if they notice that something needs to be changed within the form and it can happen instantaneously. They get the feeling of being a part of the process not just being told what to do.
Brett Galassi
Field Safety Manager
Primeline Utility Services
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