CREATE – Individual User - Push Pronto Forms to your device

1. Click "Forms" tab > Form Definitions




2. Click the following:
• "Send Changes To Device" or "Send All Forms To Device" to push forms you've built to your device (on your device click "Send/Receive" to have them installed)
• "Edit Form" to edit a form in the web
• "Download Form to PC" to download a form definition file (CSV) to your PC
- It is a good practice to save all versions of your forms on your PC periodically for backup.
• "Delete Form" to delete a form definition file
• "Create Form" to build a new Pronto Form
• "Upload Form" to upload a form definition file (CSV) from your PC



- Please don't change the name of the form definition file (CSV) if importing
- Changing the name may result in errors with print/view and PDF reporting



3. You can also click the following on the left panel:
• "Create A Form Definition" to build a new Pronto Form
• "Upload A Form Definition" to upload a form definition file (CSV) from your PC
• "Form Definitions" to list your Form Definitions
• "Send Changes To Device" or "Send All Forms To Device" to push forms you've built to your device (On your device click "Send/Receive" to have them installed.)
• "Manage Projects" to Convert to Team and use Pronto to share forms between colleagues.

CREATE – Pronto Team - Push Pronto Forms to users' devices

When you're the Administrator of a Pronto team, you can manage which forms are pushed to your users using Projects. If one of your users is missing a form, learn how to resolve this issue.

CAPTURE - Starting Pronto Forms on your mobile device

Once Pronto is installed on your device, look for the Pronto icon on your device.

• On your BlackBerry home screen (or ribbon) click the blue Pronto icon. If you have a BlackBerry using OS 4.6 or above, look in the Downloads folder for the Pronto icon. (Contact your BlackBerry BES administrator if it doesn't appear as your company may disallow 3rd party applications by default.)
• On your Windows Mobile device, click Start>Programs and tap the "Pronto Forms" icon to begin.
• On the iPhone, tap the Pronto icon.

CAPTURE - Completing forms on BlackBerry devices

On your BlackBerry, use the Menu button to access available actions for each form page:

CAPTURE - Completing forms on Windows Mobile devices

On your Windows Mobile (touch-screen) device, available actions for each form page are displayed at the bottom of the screen:

CAPTURE - Completing forms on iPhone or iPod Touch devices

On your iPhone or iPod device, available actions for each form page are displayed at the bottom of the screen:

"Send/Receive"

To edit a form record stored in your Saved, Outgoing or Drafts folder, simply highlight the record and tap to open (Windows Mobile, iPhone) or select edit from the menu (BlackBerry).

REPORT - View, print and export data from the Pronto web portal

Individual Pronto users, as well as Pronto Team members can view and export completed forms that they have filled out. Pronto Team administrators can also consolidate all data for a Pronto team for reporting. Follow these steps:

Log-in to the Pronto web portal from your PC at http://www.prontoforms.com. Click the "Data" tab, then click "Refresh Form Record(s)" button to update the display of completed form record(s) sent from your mobile device, or in the case of a Pronto Team, from your users' devices.

Click the icons in the "Actions" column to easily view, print or download a CSV formatted file of any completed form record. You can click the "Download Form Record(s)" button to download single or multiple record(s), or click "Delete Form Record(s)" button to delete a single or multiple record(s). You can filter data records by "Form Name", "Last Modified Date" and "Last Modified By", and you can search by "Form Name" and "Version".

Note: If all of your data appears in one column, or too many columns, you may have the wrong "csv delimiter". Learn how to set your csv delimiter.

If you need help or have questions please contact us at info@truecontext.com.

Note: Pronto completed form records are retained for 30 days on the Pronto server. Please ensure to export your data to your own PC on a regular basis.

REPORT - What can I do with CSV and exported flat files?

After selecting records to export please save the file to your PC (screen shot below):

Pronto customers can export CSV formatted files of completed records from the web. With this "flat-file" format it's easy to import or open them in common applications like Microsoft Excel or Access and use charts, graphs and pivot tables for further data analysis and reporting.

Click here  to download a FREE sample Microsoft Excel template(Office 2003 or later) to view completed form records that you have downloaded to your PC in CSV format. This template provides instructions for creating a graphical view of completed forms to help you analyze and understand the data that is being captured in the field. Additionally TrueContext paid professional services are available for customers that need help in generating specific Excel or other formatted reports. Pronto Enterprise customers can add "connectors" to automate this manual exporting further (additional fees may apply) directly to back-end file systems, applications and databases.

Additional information and resources are provided below.

• CSV - the comma-separated values(or CSV; also known as a comma-separated list or comma-separated variables) file format is a file type that stores tabular data. For more information on CSV please see: http://en.wikipedia.org/wiki/Comma-separated_values
• XML - the Extensible Markup Language(XML) is a general-purpose specification for creating custom markup languages. Its primary purpose is to facilitate the sharing of structured data across different information systems, particularly via the Internet, and it is used both to encode documents and to serialize data. It is a fee-free open standard. For more information on XML please see: http://en.wikipedia.org/wiki/Xml
• Microsoft Excel - Microsoft Office Excel is a spreadsheet application written and distributed by Microsoft for Microsoft Windows and Mac OS X. It features calculation, graphing tools, pivot tables and(except for Excel 2008 for Mac OS X) a macro programming language called VBA(Visual Basic for Applications). It is overwhelmingly the dominant spreadsheet application available for these platforms and has been so since version 5 in 1993, and is bundled as part of Microsoft Office. Excel allows you to easily create graphs, charts, and pivot tables. For more information on Excel please see: http://en.wikipedia.org/wiki/Microsoft_Excel
• Microsoft Access - Microsoft Office Access is a relational database management system from Microsoft. Access can use data stored in Access/Jet, Microsoft SQL Server, Oracle, or any ODBC-compliant data container (including MySQL and PostgreSQL). Skilled software developers and data architects use it or other databases like Microsoft SQL Server to develop application software. Relatively unskilled programmers and non-programmer "power users" can use it to build simple applications. It supports some object-oriented techniques but falls short of being a fully object-oriented development tool. For more information on Access please see: http://en.wikipedia.org/wiki/Microsoft_access
• Pivot Tables - A pivot table is a data summarization tool found in data visualization programs such as spreadsheets(e.g. Microsoft Excel). Among other functions, it can automatically sort, count, and total the data stored in one table or spreadsheet and create a second table displaying the summarized data. Pivot tables are useful to create crosstabs quickly. The user sets up and changes the summary's structure by dragging and dropping fields graphically. This "rotation" or pivoting of the summary table gives the concept its name. For more information on Pivot Tables please see: http://en.wikipedia.org/wiki/Pivot_Tables

REPORT - Pronto Team - View Completed Form Data Graphically

As a member of a Pronto Team, you can view information about your completed forms at a glance on the Pronto "Reports" tab. Pronto Team administrators can also see a consolidated view of all team data on this tab.

Log-in to the Pronto web portal from your PC at http://www.prontoforms.com. Click the "Reports" tab.

View all forms completed between two dates that you select, and show data by day, week or month. Or, limit your analysis to forms in a particular project. (Learn more about using Projects.) Adminstrators can see at a glance the number of forms submitted by each team member to measure user productivity. You can also download any of these summaries to excel for further processing.

Select the desired Project, the time period using the calendar drop-downs, and whether you wish to view by day, week or month. Then select "Get Charts." To get charts for just one day, select one date and click "Get Charts." (Note, because users may be in a variety of different time zones, the Reporting feature stores all completed forms in "Universal Metric Time" (UMT), which is equivalent to GMT.)

To view details of any form during the period, click on the form candle in the "Forms by Name and Version" chart. You'll then be presented with the list of questions for that form, and you can further drill down to see results graphically by clicking on each question.

To ensure that you can view Reports for your forms as you make changes to it, please ensure you change the version number every time you update your form. Then, you'll be able to view the data for each version.

To export any of the data in the graph, click the "Download Reports as Excel" link.

REPORT - Pronto Team - Map Mobile Workers' Locations

If your form contains a Geo control, you can map mobile workers' locations in the Reporting tab. You can view users' positions in two different ways:

• positions of all users when filling out a selected form in the specified time period
• positions of any user recorded in all forms with geo-stamps in the specified time period

To view by Form, in the "Reports" tab, select the desired Project, the time period using the calendar drop-downs, and whether you wish to view by day, week or month. Then select "Get Charts."

To view mobile workers' positions, click on the candle of the desired form with the geo-stamp in the "Forms by Name and Version" chart. Click on the geo-stamp question to view locations. On the left, you can see a list of positions; clicking on any of these will provide the position address (if known), time the position was acquired, and technology used to acquire it (GPS or Gears).

To view locations by user, in the "Reports" tab, select the desired Project, the time period using the calendar drop-downs, and whether you wish to view by day, week or month. Then select "Get Charts."

To view mobile workers' positions, click on the form with the geo-stamp in the "Forms by Team Member" chart. Click on the candle for the desired user to view locations. On the left, you can see a list of positions; clicking on any of these will provide the position address (if known), time the position was acquired, and technology used to acquire it (GPS or Gears).

MANAGE - Set up a Pronto team

Do you have a team of colleagues who could benefit from Pronto forms? Create a Pronto Team that will allow your group to share forms and consolidate data in one place on our Pronto server.

Log-in to the Pronto web portal from your PC at http://www.prontoforms.com. Click the "Users & Groups" tab and select the "Convert to Team" link. In this process, you will:

1. Set yourself up as the Team administrator for your Pronto team.
2. Specify your billing information. Note that there are currently two options for billing – if you or any of your team members are currently billed through your carrier, that billing will continue. All other members will be billed on a common bill in your name. Your TrueContext sales rep will be in touch to confirm the details within 1 business day of your Team request.
3. Invite users to your team. These can be existing Pronto individual users or new users. Note that you can only be in one Pronto team.
4. Select the forms you want to take with you to your Pronto team account.

As part of the team conversion, you'll be asked whether your forms are ready to be distributed to all users at this time. It is a good practice to test your forms prior to deployment with 1-2 users prior to deploying them to Production; if you are not sure, select the Test Project for your forms. Learn more about managing form distribution using projects.

Once you've confirmed all of the above information, your team will be set up and invitations will be emailed to your users. Each will have a chance to accept your invitation and get set up with Pronto. You can check on the status of your team by clicking on the "Member Invitation Status" link on the left in the "Users & Groups" tab. If you want to re-issue your invitation, use the "Resend Invitation" icon opposite the user in question.

MANAGE - Pronto Team - Set up Users and Groups for your team

Pronto team administrators can add new users to their Pronto teams from the "Users & Groups" tab by clicking on the "Create New User" link on the left. Just as when you originally set up your Pronto team, an invitation to join the team will be sent to your new user. You can see the status of your invitations by selecting the "Member Invitation Status" link on the left.

Under the "My Groups" tab in "Users & Groups" you will see some default groups, for Production users and Test users.

Tip: It is a good practice to use a Test Group containing only a small number of users including yourself to validate the way your form works. Once you're sure everything is working, you can make the form available to all Production users. Learn more

You can create additional groups if you have different forms that you wish to send to different users. For example, all users in the Northwest Group might use the Northwest Sales Form, whereas all users in the East Group might use the East Sales Form. You can use Groups to help manage this. Learn more

MANAGE - Pronto Team - My user is missing one or more forms from their device

As Pronto Team administrator, you are the first point of contact for your Pronto users. If one of your users indicates that he or she is missing a form, here's how to solve the problem:

1. Log-in to your Pronto web portal account, and go to the "Users & Groups" tab.
2. Find the user in question on the My Users" tab and click on it.
3. Select the "Pushed Items" tab.
4. Find the missing form in the list and click on the "Resend Item" icon opposite it.
5. Ask your user to perform a "Send/Receive" on their device to receive the form.

MANAGE - Pronto Team - Manage form distribution to your team members with Projects

The Pronto Team environment allows you to easily control who gets which forms in your team, using the concept of Projects. It is as simple as 1-2-3:

1. You assign some users to a Group.
2. You create a Project and assign the Group to it.
3. You upload forms to the Project.

Now, all users in the Group will receive all the Forms in the Project.

Let's look at some of these steps in more detail.

Projects

With Pronto, Projects are what are used to associate forms to user Groups. From the "Forms" tab, you will see two Projects have already been set up for your team, "Production" and "Test".

Tip: It is a good practice to use the Test Project to allow you to verify how a new form works on your own device, or those of a few test users first. Once you're sure everything is working, you can upload the form(s) to the Production Project that includes all your users.

When you create a new project, you specify the Project name and select the user Group(s) to associate with it. When creating a project, if you want forms to automatically be sent to users' devices every time there is a change, click on the "Automatically send changes to devices" checkbox (known as Auto Push). The next time users select "Send/Receive" on their devices the new form(s) will be downloaded to them. If you don't enable Auto Push, you can use the "Send Changes To Users" or "Send All Items To Users" buttons to send files when you are ready. Once done, each user should click "Send/Receive" on their device to have the forms downloaded.

Tip: If you add additional users to a group, the forms and lookup tables will be automatically be sent to them if Auto Push is on. If Auto Push is off, the forms will be sent when you select "Send Changes To Users" or "Send All Items To Users". (When you remove users or groups, these items will be removed from the users' devices.)

For any project, you have 4 tabs providing information about the project:

Forms

You can use the buttons and icons as follows:

• Create Form – to start a new form
• Edit Form – to edit the selected form
• Upload Form – to upload a form from your PC to the project
• Copy Form from Another Project – use this function to easily promote a form from Test to Production. Important: you can't have more than one form on a user's device with the same name. The last form sent to the device will be the one visible to the user.
• Download Form to PC – to download the selected form to your PC
• Copy Form to Project – use this function to easily promote a form from Test to Production. Important: you can't have more than one form on a user's device with the same name. The last form sent to the device will be the one visible to the user.
• Delete Form – to remove the form from this project

Note: when copying forms from or to a Project be aware that you can't have more than one form on a device with the same name. Therefore, if you copy a form from one Project to another without changing the name, and some of the same users are assigned to both projects, the latest form will replace any previous form with the same name on their devices.

Groups

You can use the buttons and icons as follows:

• Create Group for Project – to add a new group
• Assign Groups to Project – to associate one or more groups with this project
• Refresh Group List
• Edit Group – to edit an existing group
• Delete Group – to remove the group from the project

Project Info

You can use the buttons and icons as follows:

• Edit Project – to edit the project
• Delete Project – to delete the project
• Send Changes to Users
• Send All Items to Users
• Show Project Details by Forms, Users or Groups – choose how to display the data associated with your project
• Display as tree – view project details in tree format
• Display in table – view project details in table format

Lookup Tables

Lookup Tables provide an advanced capability for power users. On the device, mobile users can search and select results from a separate file that the form uses to look up data. Answers in the form are then auto-populated with results. For example, you can use a lookup to automatically fill in a customer address and phone number after the user has filled in the customer name.

Use lookups to save your users typing and to ensure they have the latest data when they're on the road. A lookup file can be uploaded as often as it changes in order to ensure your users have the latest data at all times.

You can use the buttons and icons as follows:

• Create Lookup Folder or Edit Lookup Folder – to associate lookup files with a group of users
• Upload Lookup Table - to an individual user or to a folder that is assigned to a group of users
• Delete Lookup Folder – to remove a folder

Tip: if you send different versions of a lookup file with the same name to a user's device, only the last one received will be used.

Tip: It is a good practice to try out how your new lookup file works using the Test Project. Once you're sure everything is working, you can upload the lookup file to all users who need it.

MANAGE - Individual User - Configure your Pronto forms solution

Configure your CSV Delimiter

In Excel, Commas Separated Value (CSV) file formats vary by region, often depending on the decimal separator symbol (comma or period) in use on the user's computer. The following guideline will help you choose the appropriate delimiter for CSV downloads from Pronto:

• If you are English-speaking, and your decimal separator is a period, select "Comma (,)" as your CSV delimiter
• If your decimal separator is a comma, such as is common in many European countries, select "Semi-colon (;)" as your CSV delimiter

If you want to be sure you've chosen the right format, try downloading a form to your computer desktop. When you open the file using excel, if the form has the following columns and general format, you've chosen the right delimiter. If there are too few or too many columns, you should change to the other CSV delimiter.

MANAGE - Pronto Team - Configure your Pronto forms solution

Now you can customize your Pronto forms solution to match your business processes. With the new "Config" tab,you can:

• Choose the appropriate CSV delimiter for your region
• Upload your corporate logo for use on the Print and PDF views of each completed form
• Determine who to route completed PDF form records to by email

Configure your CSV Delimiter

In Excel, Commas Separated Value (CSV) file formats vary by region, often depending on the decimal separator symbol (comma or period) in use on the user's computer. The following guideline will help you choose the appropriate delimiter for CSV downloads from Pronto:

• If you are English-speaking, and your decimal separator is a period, select "Comma (,)" as your CSV delimiter
• If your decimal separator is a comma, such as is common in many European countries, select "Semi-colon (;)" as your CSV delimiter

If you want to be sure you've chosen the right format, try downloading a form to your computer desktop. When you open the file using excel, if the form has the following columns and general format, you've chosen the right delimiter. If there are too few or too many columns, you should change to the other CSV delimiter.

Configure and Route your Completed Forms

You can upload your corporate logo for inclusion on the Print and PDF versions of completed form records. On the Config tab, select "Upload Logo" for either the Web-Print view or PDF. The logo should conform to the following format:

• a maximum of 300px in width and 65px in height
• GIF format

To see how the logo looks, go to the "Data" tab, and select the small printer icon on the right of any completed form record. If you're not satisfied with it, you can restore the default Pronto logo on the "Config" tab.

To route completed form records in PDF format by email, select the "Enabled" checkbox on the Config tab.

To select the email address(es) to route the PDFs to, select from the user emails on the box on the left, and move them to the "Selected Email Addresses" box using the right arrow. To add additional email addresses, use the box below, and separate email addresses with a semi-colon.

I've been invited to join a Pronto team ...

If you're new to Pronto and someone has invited you to join their Pronto team, rest assured that getting set up with Pronto is quick and easy! From your personal computer, follow the link in the email invitation to register using the credentials provided. Select your device type (BlackBerry, Windows Mobile or iPhone) and follow the instructions to download the Pronto software to your phone. You'll soon receive the forms your Team administrator has set up for you.

If you're an existing Pronto user and have been invited to join someone's Pronto team, you can extend the benefits you've enjoyed with Pronto so far and have access to the team's forms. However, your existing forms and data will not be moved over to the team environment. If you have any forms or data that you'd like to retain, use the following steps before you accept the team invitation:

1. Log-in to your Pronto individual account on your PC.
2. From the "Forms" tab, use the "Download Form to PC" icon to save forms to your personal computer.
3. From the "Data" tab, check in the left-hand check box opposite any completed form record you wish to retain. Then select "Download Record(s)" to save the data to your PC.
4. You should remove your forms from your device as well:
• For BlackBerry, click on the Pronto icon, and activate the menu. Select Options >Advanced and then select the "Reset" option.
• For Windows Mobile users, navigate ( Start / Programs / File Explorer ) to the folder at My Device/Program Files/ and delete the TrueContext folder.
• For the iPhone, tap Settings and select Pronto forms. Turn "Reset Forms" On.

Once you've performed the above steps, you can follow the link on your Pronto team invitation email and move your account over to the team.

What's different about your Pronto account now that you're part of a team?

Now that you're part of a team, you'll see your account has different capabilities from your individual Pronto account. Those capabilities depend on what role your Team administrator has set up for you.

If you're now a team Member: (Forms, Reports and Users & Groups tabs are greyed out)

You'll receive the forms that your team administrator has set up for you and other team members on your device. You can use the web portal at http://www.prontoforms.com to download or print your completed form records up to 30 days after they were created.

If you're now a team Administrator:

Your team leader has also made you an administrator for this Pronto team. You'll be able to create forms and assign them to users using Projects and Groups. You'll also be able export completed form records for the team, as well as add or delete users to/from the team.

Want to get more from Pronto?

If your needs extend beyond Pronto's broad software as a service capabilities, talk to us about how easy it is to:

• Set up scheduled delivery of data to your own server with Pronto Connector (WIN32 connector)
• Deploy our solution on your site (on-premise server)
• Customize forms and workflow
• Add and support device peripherals
• Web/PC/Tablet forms
• Use our robust APIs to directly connect with back-office systems
• and more

Pronto employs a number of world-class security technologies and risk minimization policies to protect your data at all times:

• Like web banking and eCommerce, when transmitting data between your mobile device and the Pronto Portal, a secure 128-bit SSL encrypted connection is used.
• Users are assigned individual credentials and password enforced log-ins in order to control access and audit/logging of actions.
• Similar to other leading Software-as-a-Service (SaaS) hosted services, Pronto ensures that each customer "domain" is fully partitioned to keep data secure and separate from each other.
• For Windows Mobile devices, Pronto provides remote over-the-air (OTA) removal or "wiping" of forms and records/files if the device is lost or stolen.

How do I contact Customer Support?

If you have questions or need help, please e-mail call our support team at +1 888 762-7472(Monday – Friday, 9-5 Eastern), or click "Live Chat" anytime in the Pronto web portal.

Which mobile devices and Internet browsers are supported by Pronto?

Pronto is currently available for use on BlackBerry® devices (v4.1 or later), Windows Mobile® touch-screen devices (version 5 or 6) and iPhone and iPod Touch 2nd generation devices. For convenient online viewing, printing, or exporting of data collected in the field, the Pronto Portal supports Microsoft Internet Explorer version 6.0.2 and later, as well as Firefox 3.0 and Safari 3.1.

Why is my form not displaying information correctly; or why does my PDF/print/export view have missing information?

It's possible to upload a form definition file from your PC with errors in it that can cause issues with the form on the device, or with the PDF/print/export view of completed forms. Typical errors include: typos in the Form Definition file; data in the wrong cell in the Form Definition file; inconsistent Form Definition file names; use of special characters (e.g. - # + \ / * : ? . " ,, {} ` <> ¦) etc. By creating and editing Form Definitions in the web you can avoid these errors caused by incorrect manual changes to Form Definition files. In the future we'll be enhancing the data validation and checking to ensure that manually created or edited Form Definition files do not contain errors.

How do I fix error messages on my BlackBerry when I log-in to Pronto forms?

Possible error messages that you may experience include:

Depending on your BlackBerry service and network operator you may need to manually change the default connectivity settings the forms use on your device. If you receive error such as "Unable to Communicate, or Registration Failed" when sending/receiving forms, please follow these steps:

• Ensure that you have data network connectivity on your BlackBerry. For example, open a browser window, and verify that you can perform a search on the www.google.com page.
• From your device home screen ribbon, launch the Pronto form icon
• At the Log-in page. hold the ALT key and type tctc
• This expands the Log-in page. Click Menu (wheel) > Connection Mode, and select Connect Using:
• BIS - if you're using the BlackBerry Internet Service
• BES - if you're using a corporate BlackBerry Enterprise Server
• TCP/IP - if you've tried BIS setting and you're still getting error messages during log-in
• If you don't see the expanded Log-in page select the "Reset" button
• Once you've selected a new Connection Mode please enter your User ID and Password and select the "Sign-in" button
• If you're still having problems using your BlackBerry Pronto form please call our support team at 1 888 762-7472

OR

• Ensure that you have data network connectivity on your BlackBerry. For example, open a browser window, and verify that you can display the www.google.com page.
• From your device home screen ribbon launch the Pronto forms icon
• Click anywhere on the form to launch a BlackBerry Menu - The BlackBerry menu may contain the following:
• Send/Receive, Options, About, Full Menu, Close.
• Select Options from the BlackBerry menu.
• It will bring up the mExperience Options page that shows 2 options: Connection and Advanced.
• Select Connection. This brings you to the Connection Info page.
• Click the scroll wheel/track wheel. Another Blackberry menu will appear with the following:
• Save, Connection Mode, Full Menu.
• Select correct connection mode. Click on the "Sign In" button.

If all connection modes fail, contact a technical support engineer at 1-888-762-7472.

How do I request a reset of my password?

On the Pronto web portal login page select "Forgot your password?" just below the password entry box.

How do I delete my Pronto account and remove Pronto from my mobile device?

If you're a Pronto individual user, follow these steps to delete your Pronto account. (In Pronto Team accounts, your Pronto team administrator controls user creation and deletion.)

Log-in to the Pronto web portal at http://www.prontoforms.com and click on the "Account" tab at the top of the page. Select the "Delete Account" option.

You will be prompted with a message indicating that your forms and form records will be deleted and be advised to download your data. You can then either proceed with deleting your account or cancel to first archive/export your form records.

You will also need to remove Pronto from your mobile device.

I was using the web form builder but I got a timeout message warning?

For security the Pronto web portal and web form builder are set to time-out after 60 minutes of inactivity. If you're building forms in the web please ensure that you perform an action (e.g. add form control, name page, save form, etc.) to avoid loosing data or being prompted to sign-in again.

Why is the form I created not showing up on my device?

For individual users, verify that you have sent the form or have sent the changes you made from the Pronto Web Portal:

• Click the "Send Changes To Device" or "Send All Forms To Device" buttons to send the form to your phone
• From within Pronto, select "Send/Receive" to receive the form(s).

If you're a member of a Pronto team, contact your Pronto administrator to have your form pushed to you.

I have had a technical support person ask me to send my device log files?

To further troubleshoot issues you are be experiencing, a technical support engineer may ask you to provide your BlackBerry or iPhone Logs. To access the logs and send, please follow these steps.

BlackBerry:

• To access your Event Log, go to your Home Screen, hold down the ALT key and then type "LGLG."
• Copy the days' events from the Blackberry menu and paste into an email in your Blackberry email client.

iPhone:

• Tap on Settings, and Pronto.
• Turn on the "Email Logs" settings and email to the address shown. You may add any comments you feel are relevant.

I am having difficulties trying to create a form and/or publishing the form.

For more information, download the PDF document "Form Building Guide".

I can't build the forms I want, or I need back-office integration or on-premise server installs?

Send an e-mail to info@truecontext.com and we are happy to provide information about Pronto Enterprise and customization services, including support for complex forms, peripherals, back-end integration and on-site server installations.

Still having problems?

If the above Frequently Asked Question responses do not address your problem, please enter a ticket with TrueContext. Submit a trouble ticket. If you are part of a Pronto Team, please contact your Team administrator to submit a ticket on your behalf using your Pronto corporate account.