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As management consultant Peter Drucker once said, “The purpose of business is to create and keep a customer.” And of course, the only way to keep a customer is to ensure customer success. It’s the one true common denominator of …

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Were it not for the men and women in the field every day, an enormous amount of jobs would not get done. Nowadays, Labor Day signals the end of the summer, and time to get back to business. But did …

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According to a survey of industry professionals, 42.4% of respondents listed budgetary concerns as the major factor preventing their companies from implementing a mobile solution. How much of a financial burden is going mobile really, though? Cutting paper Manual processing …

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When you’re aiming to guarantee technicians’ safety and build a stronger business, it’s important the information coming from the field is accurate and easy to collect. You don’t know what’s going on in the field without it, and your technicians …

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Ouch! Got a paper cut the other day. Nasty sharp little pain that flared up every time my finger touched something. Too trivial for sympathy or a BandAid, but still, well, unwelcome. It was a bit weird since I don’t …