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Properly-trained employees maximize your ROI, while an undertrained workforce invites middling productivity, non-compliance, and employee turnover – all of which can have a negative impact on your bottom line. But training programs have to be properly designed and implemented, or …

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45% of field service companies surveyed acknowledged their technicians are ideal lead generators. Technicians inspecting or fixing equipment on site have the contextual and product knowledge needed to identify hidden service opportunities. They also usually have the face-time needed to …

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According to Accenture, 81% of consumers who took their business elsewhere said the company they left could have done something differently. That applies to all industries – including field services. To keep your clients coming back, here are five turn-offs …

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Every organization needs new blood to survive. One of the hottest business topics right now is how to successfully onboard – and keep – Millennials. Many of the powers that be are doing more than just throwing us young pups …

“If you don’t grow, you die.” Sound familiar? The quote comes from Theodore William Schultz, a well-known Nobel prize winner of economics who clearly recognized the importance of business expansion. If you’re looking to grow a company involved in field …

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Your business has benchmarks and goals. But it can be difficult to measure how you’re trending against these objectives. It’s simple to measure whether you’ve cut costs or improved the bottom line, as these metrics are quantifiable. Gauging customer satisfaction …

A key take-away from Field Service Europe 2015 was that field service professionals face ever-increasing customer expectations. To stay competitive, organizations have to move from reactive to proactive services. Don’t just fix the broken equipment, make sure it doesn’t break in …