As digital transformation turns business processes upside down and inside out, working in isolation or siloed operations, or taking direction from top-down directives are all coming under the microscope. The fact is, like everything digital these days, the fundamental factor …
It’s time to take a journey through ProntoForms’ field service analytics options and learn how to drive better decision-making using data analysis. At EMPOWER’20, our resident analytics guru Aly Mawani (aka ProntoForms’ VP of Operations) delivered a deep dive presentation …
We’ve added new functionality to our customer feedback and site readiness forms. These web-based customer-facing forms now offer calculations and string concatenation questions. The same great taste that was only available in our app-based forms is now freshly baked into …
If you ever wondered what it would be like to have field service executives and technicians together in a (virtual) room engaging in an honest, no-holds-barred discussion, well here’s your chance. An IdeaShare event sponsored by Service Council™ and ProntoForms …
A decade ago, Clive Humby, mathematician and one of the world’s data pioneers claimed, “Data is the new oil.” His perspective? Like oil, data isn’t valuable on its own but is transformed when gathered, connected, and refined into information used …
Building facility management checklists are probably bringing on cluster headaches for field inspection operators these days, regardless of whether it’s a healthcare facility (hospitals, nursing homes and the like), a residential tower, a commercial block, or a manufacturing plant. The …
What could a product manager for one of the world’s largest fruit-breeding operations have in common with the person in charge of service operations management at Shell? A lot more than you’d think. We interviewed Carol Higgins, Product Manager at International …
Buzzwords frequently insert into everyday business talk. “Paradigm shift” and “lean”—popularized in the 1990s. “Disruptive”—taking hold in the mid-2000s. “Mindset”—a staple of the 2010s. These days, as we move into the paradigm shift caused by COVID-19, resulting in a mindset …
