Nothing is more satisfying for us than knowing our field team platform keeps technicians and engineers safe and helps them be as effective as possible in their work. We’re always delighted to hear stories about how our customers leverage ProntoForms’ no-code mobile forms apps to empower their field techs and engineers with context and intelligence.
The resources section of our website is chock full of success stories showing the ROI customers have achieved from using our product. We wanted to go one step further. We launched a survey to gain additional insight into what our customers had to say about us. Our aim was to identify the impact ProntoForms has made within their organizations.
Presenting the ProntoForms Customer Impact Survey 2022
To understand the value companies have seen from optimizing their field service capabilities with our field team platform, ProntoForms commissioned a study by Wakefield Research, a top market research consultancy.
ProntoForms Customer Impact Survey 2022 showcases the many benefits our customers have obtained by using our solution. This research demonstrates how our product makes handling complex fieldwork easier and safer, increases job satisfaction, saves time and money, and delivers a host of other valuable, mission-critical operational gains.
The survey touches on the following key areas:
- Technician effectiveness
- Safety & compliance
- Empowering the entire field team
- Technician productivity
What ProntoForms customers had to say
It’s clear to see how we deliver the goods. Of the customers surveyed for ProntoForms Customer Impact Survey 2022:
- 65% saw an improvement in their first-time fix rate
- 83% reported increased technician job satisfaction
- 72% say onboarding time has come down as a result
- 89% say ProntoForms has reduced their administrative burden
Check out the full report
There’s so much more information to be gleaned from this report. If you’d like to read the complete results of ProntoForms Customer Impact Survey 2022, please click here.
If you’re looking for a way to let your voice be heard, head on over to our community. You’ll meet your peers, ProntoForms gurus, and product experts and secure plenty of tips on how to maximize your ProntoForms investment even further.