WBR FIELD SERVICE CONNECT
Accelerating Service Digitalization for Improved Customer Experience
Panel discussion:
- Chris Bade, VP Field Service & Customer Support, Analogic Corp.
- David Bishop, Director, Service Operations, Johnson Controls
- Alvaro Pombo, CEO and Founder, ProntoForms
Key themes:
- Embracing the acceleration of digital transformation within your service organization, ensuring internal buy-in and business goals alignment
- Balancing the alignment of solutions with current service needs
- Protecting your service business from rush decision-making and technology implementation mistakes
- Ensuring that technologies you are investing in today will deliver true value to your customers in the long run

