Accelerating Service Digitalization for Improved Customer Experience

Panel discussion:

• Chris Bade, VP Field Service & Customer Support, Analogic Corp.
• David Bishop, Director, Service Operations, Johnson Controls
• Alvaro Pombo, CEO and Founder, ProntoForms

Key themes:

• Embracing the acceleration of digital transformation within your service organization, ensuring internal buy-in and business goals alignment
• Balancing the alignment of solutions with current service needs
• Protecting your service business from rush decision-making and technology implementation mistakes
• Ensuring that technologies you are investing in today will deliver true value to your customers in the long run