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Exploring New & Expanded Revenue Opportunities for Future Growth

The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Many pivoted their business models quickly under duress, but some business sectors have been slower to recover as customer demand has not returned to pre-pandemic levels.

Key learnings:

  • How have companies recaptured revenue by exploring new/different business sectors?
  • What other business sectors or field technician processes offered revenue opportunities and how did companies seize them?
  • How were field technicians rapidly onboarded and trained in new areas to respond to these business opportunities?


Gerald Norz Photo
Gerald Norz
VP Global Customer Service
Dürr Systems Inc.
Michael Lamb Photo
Michael Lamb
Director of Parts & Service Sales
Acme Manufacturing Company
Mark Scott Photo
Mark Scott
VP of Marketing