It's not enough to feel field service changes in the air. Find out the concrete stats behind the technician crisis shaping the future of field service. Join John Carroll, CEO and Founder of the Service Council, as he discusses key findings from the Voice of the Field Service Engineer Survey of over 700 field technicians. Learn what inspires and frustrates field techs and gain deeper insight into how their job satisfaction directly impacts customer satisfaction. As a bonus, you’ll discover the strategies and technology companies are using to increase satisfaction for technicians and customers alike.

With Purell hand sanitizer taking center stage in mitigating the risks of COVID, you’re probably wondering how GOJO Industries/Purell was able to mobilize so quickly to install and maintain its dispensers at such a large scale. Well, nothing beats the power of technology. This session will provide insight into how GOJO/Purell has leveraged ProntoForms & Salesforce to gain positive business and operational outcomes. You’ll take a deep dive into the company’s deployment and integration journey. GOJO Industries’ Lenny Cumberledge, Director of Field Services, and Lisa Zido, Technical Systems Analyst will share their recommendations for what to do and what to avoid.