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Fortune 500 speakers.
Product experts.
Innovation best practices.

Sessions featuring industry leaders

Patricia Peeters
Patricia Peeters
Program Manager, Service Growth
Johnson Controls Logo
Caesar McCoy
Caesar McCoy
Quality Engineer
Kone Logo
Kenneth Bohn
Kenneth Bohn
Service Operations Management
Shell Logo
Jodie Menard
Jodie Menard
Director, Customer Care
ARxIUM Logo
Ashlee Thorne
Ashlee Thorne
Field Service Project Manager
GOJO Industries Inc. Logo
Todd Whaley
Todd Whaley
VP Information Technology
PrimeLine Utility Services Logo

Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero with all the EMPOWER'20 virtual conference insights on demand!

Choose the sessions that matter to you, on your own time. Make the most of your ProntoForms implementation and turn your field organization into a well-oiled efficiency machine.

What you'll learn:

  • Best practices with leading field service experts
  • Exclusive previews into ProntoForms' latest features and product roadmap
  • 'Under the hood' technical sessions that give you the tools to push your processes further than ever before
  • Customer innovation stories from enterprises
When was it?
The event took place on Oct. 7, 2020
Who was it for?
From directors to citizen developers, if you're in field service, it's for you!

Event sessions full access

All
Citizen Developer
Field Service Strategy
 
 
 
  • Alvaro Pombo, Founder & CEO, ProntoForms
  • Danika Weiss, Account Based Marketing Manager, ProntoForms

We've been waiting for over a year to say the words: Welcome to EMPOWER 2020. Tune in not only for a warm welcome but also an overview of how the virtual conference logistics and how best to extract value from the sessions.


 
 
 
 
  • Jodie Menard Director, Customer Care ARxIUM
  • Mark Scott VP, Marketing ProntoForms

Who better to tell the story of how we deliver on our mission of empowering the field than ARxIUM? In this session, we're handing the virtual mic over to Jodie Menard, ARxIUM's Director of Customer Care, who will take the lead in sharing ARxIUM's journey to digital transformation.


 
 
 
 
  • Lenny Cumberledge, Field Service Director, GOJO Industries Inc.
  • Glenn Chenier, Chief Product Officer, ProntoForms
  • Mr. Dara Sherafat, Senior Global Director of ISV Channel, ServiceMax


 
 
 
 
  • Alvaro Pombo, Founder & CEO, ProntoForms

Perform, solve, and care. These are the three pillars that support ProntoForms' mission and guide us as a company. Listen in as CEO Alvaro Pombo discusses what these values mean for customers and how they impact the very foundation of how we do business with you, your teams, and your organization.


 
 
 
 
  • Patricia Peeters, Program Manager, Service Growth, Johnson Controls, Inc.
  • Marty Gowling, VP, Customer Success, ProntoForms
  • Scott Daly, Senior Manager, Implementation Services, ProntoForms
  • Nick Cote, Implementation Specialist, ProntoForms

Your branch's/line of business' deployment of ProntoForms works and you're ready to spread the word across your global organization. But wait, that means IT will get involved! Don't sweat, joint deployments and expansions can be seamless with the right battle plan. Hear scaling best practices from global organizations.


 
 
 
 
  • Graydon Gardner, Solutions Architect, ProntoForms
  • Brad Amberley, Sales Engineer, ProntoForms

Thor's hammer. Wonder Woman's Lasso of Truth. Captain America's Shield. We know that superheroes need their tools. What better to use to fight the battle against mountains of paperwork, and overall operational chaos than a tech stack that's got your back. We'll give you the lowdown on how APIs, webhooks, and security can ensure you save the day.


 
 
 
 
  • Todd Whaley, VP Information Technology, PrimeLine Utility Services
  • Aly Mawani, VP, Operations, ProntoForms

What happens after your field teams collect data? If the answer is “not much” then this is the session for you! Join our analytics guru and VP of Operations, Aly Mawani, as he deep dives into analytics with ProntoForms. Discover solutions including Birst Analytics, PowerBI, and Tableau, and learn about data/insight as a service, and how to extend and move data across your systems.


 
 
 
 
  • Ashlee Thorne, Field Service Project Manager/, GOJO Industries Inc.
  • Lenny Cumberledge, Field Service Director, GOJO Industries Inc.
  • Erin Longhurst, Product Manager, ProntoForms

You'll find no business buzzwords in this session. For our team, it's really not complicated. Everything we do is to empower field techs to easily and reliably handle complex field processes. Period. Attend this session to learn more about our unusual approach to software in that we focus on what happens in the field and bring insight into the business rather than the other way around. We're OK with doing things differently.


 
 
 
 
  • Russ Halliday, VP, Product, ProntoForms

Doesn't it feel like just yesterday since EMPOWER 2019? Since then, we've been hard at work releasing many innovative new features and helping companies simplify their field service activities. Join us to discover everything that's been going on in the past year here at ProntoForms. We promise lots of virtual handshakes, high-fives, and maybe a decorative Zoom background or two.


 
 
 
 
  • Carol Higgins, Project Manager, International Fruit Genetics
  • Kenneth Bohn, Service Operations Management, Shell
  • Erin Longhurst, Product Manager, ProntoForms

If improving business operations is your jam, then you won't want to miss this discussion. Our fearless moderator will share tales from the trenches from Citizen Developer rock stars, gurus, ninjas, superheroes, wizards, and jedis. Discover the challenges and successes that others have faced in getting team members to adopt ProntoForms and learn what a “Day in the Life” looks like for your peers.


 
 
 
 
  • Kenneth Bohn, Service Operations Management, Shell
  • Glenn Chenier, Chief Product Officer, ProntoForms

If you picked Bill Gates instead of Steve Jobs for your systems, join this session to explore how ProntoForms can leverage a range of Microsoft services, including Sharepoint Lists and Document Libraries, to increase your productivity.


 
 
 
 
  • Pat Foley, Client Director, ProntoForms

Do you ever wish someone would hand you a blueprint to building better business processes? (...Or is it just us?) We've built out industry-focused blueprints that increase impact ROI, time to delivery, and include heavy manufacturing/construction and design best practices. Give yourself the gift of better processes.


 
 
 
 
  • Brian Collins, Project Manager, Electrix Pty Ltd
  • Paul Javadi, Client Director, ProntoForms

You didn't think we'd let heavy manufacturing have all the fun? If you've ever wished someone would just hand you a blueprint to building better business processes, then this session is for you. We've built out solution blueprints that increase impact ROI, time to delivery, and include design best practices. This is for safety-focused industries, including medical/mining/utilities.


 
 
 
 
  • Drew Hettich, President/Chief Operating Officer, Wiers
  • Ginger Blainey, Manger, Business Analysis & Product Owner, ICF Resources, LLC
  • Marty Gowling, VP, Customer Success, ProntoForms
  • Scott Daly, Senior Manager, Implementation Services, ProntoForms
  • Shona Nicolle, Customer Success Manager, ProntoForms

We're all wearing sweatpants in meetings now so one size may indeed fit all, but when it comes to business transformation, it can be uncomfortable to be stuck with a solution that doesn't scale. If you've been wondering whether it's best to go with a DIY approach to the deployment of your ProntoForms solution or to buddy up with our Professional Services group, this session will knock your socks off (provided you're wearing socks).


 
 
 
 
  • Matthew Walsh - CSP, CHST, EHS Specialist, KONE Americas
  • Aly Mawani, VP, Operations, ProntoForms

Spoiler alert. In this workshop, our VP of Operations, Aly Mawani will return from The Matrix and reveal the secrets behind the true “One” in your organization—the Citizen Developer. You'll gain a deeper understanding of how this powerful force can free your company from field service management challenges. Grab your popcorn for a thrilling talk that makes the case for how this role can transform business as usual.


 
 
 
 
  • Joel Fear, Senior Product Manager, ProntoForms

Field service isn't always a single-player sport—sometimes it's less golf and more football. Introducing our latest—and most requested—feature that enables multiple technicians to collaborate over extended periods of time on complex jobs. Our teamwork-focused feature makes collaborating across field service teams easier than ever before. Regardless if your teams are into football or relay racing, ProntoForms' latest update will make your field team perform at a gold medal level.


 
 
 
 
  • John Carroll, CEO, Service Council, Speaker
  • Michael Israel, COO, Service Council, Speaker
  • Sheila Ahmed, VP of Client Success, Service Council, Moderator

Want to hear what the cream of the crop have to say? We bring together research from leading names in IT and field service—including Gartner, Service Council—to give you the low-down on low-code as well as highlight the challenges your competition are facing in the "new normal".


 
 
 
 
  • Brian Eshpeter, Director, IT, Dawson Group
  • Cesar NcCoy, Quality Engineer, Kone
  • Cecily Stelly, Field Operations Analyst, Johnson Controls, Inc.
  • Stu Rathbone, Program Manager - Training, Knowledge and Enablement, Prontoforms
  • Pat Cooney, Community Engineer, ProntoForms
  • Juan Fernandez, Systems Specialist, The Dawson Group

It's the moment you've all been waiting for. Drum roll, please. We're announcing our brand, spanking new community for Citizen Developers! Join us to discover what we have in store and help us to help you become the very best Citizen Developer you can be.


 
 
 
 
  • Joel Fear, Senior Product Manager, ProntoForms

Alright, the new teamwork feature sounds exciting (and it is!) but how does it actually work? We see you tech geeks and curious beavers and have you covered! We'll take you behind the scenes and under the hood to showcase how teamwork "works", when you can implement it, and how it changes the game across your organization, from your servers all the way to your clients.


 
 
 
 
  • Jennifer Valenzuela, Gas Work Management Solutions Manager, PG&E, Pacific Gas and Electric
  • Alec Chen, Business Analyst, PG&E, Pacific Gas and Electric
  • Russ Halliday, VP, Product, ProntoForms

Who better to tell the story of how we deliver on our mission of empowering field technicians than PG&E? In this session, we're handing the virtual mic over to Jennifer Valenzuela, PG&E's Manager of Work Management Solutions and Alex Chen, PG&E's Business System Specialist who will take the lead in sharing their journey.


 
 
 
 
  • Glenn Chenier, Chief Product Officer, ProntoForms

No one has a crystal ball to predict what the future holds for ProntoForms...wait...no...we totally do. Come get an exclusive overview of ProntoForms' product roadmap, including upcoming features, updates, and a customer example to bring it all home. (Unfortunately, our crystal ball is only good for ProntoForms, not lottery numbers.)


 
 
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