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WBR FIELD SERVICE CONNECT

Accelerating Service Digitalization for Improved Customer Experience

Panel discussion:

  • Chris Bade, VP Field Service & Customer Support, Analogic Corp.
  • David Bishop, Director, Service Operations, Johnson Controls
  • Alvaro Pombo, CEO and Founder, ProntoForms

Key themes:

  • Embracing the acceleration of digital transformation within your service organization, ensuring internal buy-in and business goals alignment
  • Balancing the alignment of solutions with current service needs
  • Protecting your service business from rush decision-making and technology implementation mistakes
  • Ensuring that technologies you are investing in today will deliver true value to your customers in the long run


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