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A TECHNICIAN & EXECUTIVE SIT-DOWN

Fostering technician loyalty, retention, and satisfaction

Featuring a powerful roster of field service leaders

Rod Cook
Rod Cook
Director, NA Service Operations
Trane Technologies
Zach Zentz
Zach Zentz
Service Technician Team Lead
Trane Technologies
Chris Collins
Chris Collins
VP, Systems Transformation
Schneider Electric
Amy Martin
Amy Martin
Field Service
Manager
Schneider Electric
David McNeill
David McNeill
Director of Global Service
Cummins

Jessie Schott
Jessie Schott
Power Generation
Field Service Technician
Cummins
John Carroll
John Carroll
CEO
Service Council
Michael Israel
Michael Israel
COO
Service Council
Pat Foley
Pat Foley
Client Director
ProntoForms

Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. This has a direct impact on customer satisfaction.

 

But what happens when many technicians are debating their future in field service? This isn't just a hypothetical question; it was recently confirmed by Service Council's Voice of the Field Technician Report. Technician satisfaction and retention are harder to achieve than ever before.

 

Watch a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.

 

Learn how these companies empower technicians in the field. Hear what technicians hate and love most right from technicians' mouths. Discover what is holding you back from retaining your top technicians and impressing your customers.

 
 
When?
The talks were a Zoom-hosted event that happened on May 12th, 2021
Who?
From directors to technicians, if you're in field service, it's for you!

The recorded session