Maximize uptime of your medical assets through every stage of the lifecycle with contextual workflows
Each device has multi-step standard operating processes that field service technicians are required to recognize and follow. The company wanted to standardize its comprehensive checklists for use by techs of any skill level.
The company needed the right analytics and reporting tools to gain actionable insights.
With over 20,000 employees spread across 70 countries, the organization needed a scalable solution that could be rapidly deployed across various geographies.
The company was required to comply with complex regulatory requirements established by different authorities across multiple countries.
The manufacturer’s field services operation still relied on manual processes such as paper or semi-digitized forms, resulting in potential errors and improper version control.
Field engineers use the ProntoForms mobile app to submit preventative maintenance forms, which are seamlessly integrated into the company's work order management system. The tool plugs into the existing technology stack with zero disruptions, populating the entire system with consistent technician activity and asset data. This optimizes maintenance tasks and streamlines the work order management process.
“The biggest benefit for our field engineers was they didn’t have to enter the data that’s already in ServiceMax because ProntoForms can pull it automatically. In addition, all our service test procedures are now automated and the data gets automatically sent to a database when a Field Engineer completes their service work. That alone is saving us 15 minutes per case.”
GLOBAL SYSTEMS DEPLOYMENT LEAD
FORTUNE 500 MEDICAL DEVICE MANUFACTURER