USE CASE
Precision for complex medical equipment repairs
Achieve accuracy and compliance with field intelligence
CHALLENGES
An average work order takes several days to complete, including decontamination, evaluation, repair, quality control, and quality analysis. The company wanted to provide techs with detailed service work order forms and complex checklists to perform precise repair operations.
Despite billing customers for repairs performed per device, the company’s repair depots were not profitable. It sought a solution that would easily calculate total repair costs and bill customers promptly to increase revenue potential.
When devices were shipped from global locations, key components were often missing. Technicians had to order parts, perform complex repairs, coordinate return logistics, and loan temporary products. The company wanted to automate workflows to ensure seamless repairs.
Each medical device has specific compliance rules from different authorities across various countries. Frequent changes to regulatory requirements meant the company needed a solution to create standardized checklists to be scaled across multiple countries easily and quickly to meet complex regulatory requirements.
A mix of paper forms and multiple software solutions prompted the company to adopt a digital solution that integrated seamlessly with their existing platforms and eliminated paper forms.
USE CASE END-TO-END WORKFLOW
Technicians use the ProntoForms Mobile App to complete equipment checklists, record service details, and input billing information. The ProntoForms Cloud platform supports this process with form creation, integration, user management, and document generation. This streamlines equipment maintenance and service billing, integrating data into systems like ServiceMax and Salesforce for effective work order processing.
