FEATURE SPOTLIGHT
Camera to text
(This feature is covered by U.S. Patent application No. US20200175100A1)
Streamline form completion
Record complex character strings quickly
Prevent data entry errors
THE PROBLEM
Accurate data collection is core to compliant and detailed recordkeeping. Despite this, key information on equipment placards, labels, or signs can be a challenge to capture. Serial and model numbers typically comprise of dozens of characters that are cumbersome to input into mobile forms. In some cases text strings might be in hard-to-reach places.
This leads to:
- Useless replacement parts brought on-site for incorrect equipment model numbers
- Lost information when technicians switch between workflow apps
- Project or work order delays due to re-entered data and duplicated work
- Hidden errors lying dormant in submitted forms that re-emerge later as costly mistakes
OUR SOLUTION
With the camera to text function, field technicians can now capture complex information by simply taking a photo. Once a photo is taken, field technicians tap to select individual words, sentences, or entire blocks of text for each field. The selected text can then be reviewed and inputted directly into the form without switching apps.
- Utilizes state-of-the-art optical character recognition (OCR)
- Does not require a network connection
- Camera to text's ROI can be tracked with ProntoForms' integrated analytics BI software
"Prontoforms has been a pleasant experience for our needs within the Amtrak customer service dept. We look forward to a continued working relationship with the Pronto group."
LAMONTE TURNER
CUSTOMER SERVICE QUALITY SUPERVISOR
AMTRAK
CUSTOMER SERVICE QUALITY SUPERVISOR
AMTRAK
220+ reviews
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