While data security is important no matter the use case, providing service to customers involved in biotechnology, life sciences, or medical device manufacturing may increase potential exposure to sensitive electronic Personal Health Information (ePHI). In all cases, it is the responsibility of the service provider to ensure ePHI is handled with rigorous protection measures.
Where collected sensitive data is stored and how it is processed, encrypted, and shared is critical, especially when put under a compliance microscope. For use cases whose requirements exceed the typical.
For use cases whose requirements exceed the typical security options, In-Memory Forms or Data Passthrough provide an additional layer of safety.
A form configured to run "in-memory" will not save any collected data to mobile device storage—including image files or diagnostic data which may contain ePHI data. In-Memory Forms adds additional security by preventing inadvertent inspection of data gathered in the field by employees or exposure by malicious apps on the mobile device.
When using data passthrough, submission data received on ProntoForms' cloud servers is restricted to temporary, encrypted storage. All traces of submissions are fully erased within seconds once the server receives confirmation that the data has been passed through to your configured data destination.
"Our 640+ end-users are very pleased with the product and we've created many efficiencies that we did not have with paper audits. Completing audits is a very simple process using the app on your device. However, as an administrator, setting up the forms and understanding how to set up destinations has been the most challenging part of this process for myself. Thankfully, your tech support team has been very helpful in troubleshooting..."
PASSENGER SAFETY SERVICE OPERATIONS DIRECTOR
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