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WHAT IS PRONTOFORMS?

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What is Prontoforms
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FEATURE SPOTLIGHT

Mobile search

Communicate contextual information fast
Update existing submissions with new data
Save time with faster work orders completion

THE PROBLEM

When completing work orders that require repeat site visits and multiple technicians, information can get murky. In an attempt to streamline this process, workers might call the office or reference old paper forms. They might even access in-house systems of records to retrieve information from past site visits for context surrounding completed work.
 

This leads to:

  • Misinformation about previously completed tasks
  • Duplicated work if paper forms are illegible or lost
  • Data housed in an in-house system that isn’t accessible from the field, or the data itself isn’t structured in a searchable or readable way
  • Extra strain on the back office with frequent ad hoc requests for information and context

OUR SOLUTION

The mobile search tool, when enabled, allows technicians to enter a search term, find existing form submissions, and check job site history. Technicians can then click on previous forms and read or edit them. This not only gives field technicians a full contextual picture of the previous work performed sorted by site, date, or type of work, but also delivers any information needed to carry out their tasks without having to waste time reviewing paper documents.

  • Enable or disable form searching from the admin portal—only allow editing on submissions you choose
  • Customize search functions beyond form names with Data Record Expression Language (DREL)
  • Includes form submission versions to track changes made by technicians
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"Prontoforms has been a pleasant experience for our needs within the Amtrak customer service dept. We look forward to a continued working relationship with the Pronto group."
LAMONTE TURNER
CUSTOMER SERVICE QUALITY SUPERVISOR
AMTRAK
Rating: 4.5/5
220+ reviews
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