Mobile search

THE PROBLEM

It can be difficult to view details of a completed work order from the past and finding historical contextual data can be a challenge. The result is lost time and money. To get the information they need, workers have to call the office or reference old paper forms. They might even access in-house systems of records to retrieve information from past site visits for context surrounding completed work.
 

Not being able to see a completed work order, results in:

• Extra strain on the back office with frequent ad hoc requests for information and context
• Uncertainty about previously completed tasks
• Data not being housed in an in-house system that's accessible from the field, or the data itself isn't structured in a searchable or readable way

Another issue is field workers being unable to continue work on an in-progress work order creating:

• Duplicated work and delays if paper forms are illegible or lost or if jobs are interrupted
• Issues when completing work orders that require repeat site visits and multiple technicians
• Problems handing off or continuing work in progress