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FEATURE SPOTLIGHT

Teamwork

Optimize field service visibility
Increase productivity
Enable technicians to share forms

THE PROBLEM

Technicians can only accomplish so much in a day. Add to this reality increased task complexity, techs with different skill levels, proximity to the location of the site, asset access and readiness, and the availability of spare parts and tools.

If the need to complete an assignment in a different order arises, perhaps due to an unforeseen scheduling opportunity or conflict, there was previously no way to pass work between technicians.

Being unable to transfer forms between technicians can lead to longer work visits, lost productivity, and increased asset downtime.

OUR SOLUTION

With ProntoForms' Teamwork feature, service technicians can now submit ProntoForms' mobile forms as incomplete—even if there are required questions that haven't been answered. Another tech can resume the job using the same form, or a dispatcher or team lead can reassign the work.

This feature provides increased flexibility in solving complex service scheduling challenges and improves asset-based service uptime. Teamwork ensures service tasks are completed faster and encourages increased customer satisfaction.

To ensure work is done, supervisors or team leads can also track work in progress from ProntoForms' web portal and take action to unassign or reassign work.

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"This amazing product enables us to collect various field data, feed it into our corporate EH&S and Asset Management systems, saving a lot of time and effort. The forms are easy to build and intuitive to use. This is a really well thought-out and designed product."
OLEKSIY GOLOVCHENKO
SR. AIR COMPLIANCE SPECIALIST
ENCANA
Rating: 4.5/5
220+ reviews
Gartner Peer InsightsCapterraG2 CrowdGetApp

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