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FEATURE SPOTLIGHT

Teamwork

Optimize field service visibility
Increase productivity
Enable technicians to share forms

THE PROBLEM

Technicians can only accomplish so much in a day. Add to this reality increased task complexity, techs with different skill levels, proximity to the location of the site, asset access and readiness, and the availability of spare parts and tools.

If the need to complete an assignment in a different order arises, perhaps due to an unforeseen scheduling opportunity or conflict, there was previously no way to pass work between technicians.

Being unable to transfer forms between technicians can lead to longer work visits, lost productivity, and increased asset downtime.

OUR SOLUTION

With ProntoForms' Teamwork feature, service technicians can now submit ProntoForms' mobile forms as incomplete—even if there are required questions that haven't been answered. A mobile worker can transfer an incomplete form to the technician of their choice, an available tech can resume the job by claiming an unassigned form, or a dispatcher or team lead can reassign the work.

This feature provides increased flexibility in solving complex service scheduling challenges and improves asset-based service uptime. Teamwork ensures service tasks are completed faster and encourages increased customer satisfaction.

To ensure work is done, supervisors or team leads can also track work in progress from ProntoForms' web portal and take action to unassign or reassign work.

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"Prontoforms has been a pleasant experience for our needs within the Amtrak customer service dept. We look forward to a continued working relationship with the Pronto group."
LAMONTE TURNER
CUSTOMER SERVICE QUALITY SUPERVISOR
AMTRAK
Rating: 4.5/5
220+ reviews
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