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FEATURE SPOTLIGHT

Teamwork

Optimize field service visibility
Increase productivity
Enable technicians to share forms

THE PROBLEM

Technicians can only accomplish so much in a day. Add to this reality increased task complexity, techs with different skill levels, proximity to the location of the site, asset access and readiness, and the availability of spare parts and tools.

If the need to complete an assignment in a different order arises, perhaps due to an unforeseen scheduling opportunity or conflict, there was previously no way to pass work between technicians.

Being unable to transfer forms between technicians can lead to longer work visits, lost productivity, and increased asset downtime.

OUR SOLUTION

With ProntoForms' Teamwork feature, service technicians can now submit ProntoForms' mobile forms as incomplete—even if there are required questions that haven't been answered. Another tech can resume the job using the same form, or a dispatcher or team lead can reassign the work.

This feature provides increased flexibility in solving complex service scheduling challenges and improves asset-based service uptime. Teamwork ensures service tasks are completed faster and encourages increased customer satisfaction.

To ensure work is done, supervisors or team leads can also track work in progress from ProntoForms' web portal and take action to unassign or reassign work.

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"Karen and Danny have been a huge help implementing Prontoforms and Analytics within our Division. We began with Safety audits and reporting and are now expanding into the area of Quality audits and beyond. This implementation and expansion has not only made us a more cutting edge company in the realm of Safety but our endeavors have also begun to be noticed by our sister divisions within our company as well as being looked at as part of a possible solution for other area projects."
JEANNE BUTZ
SONOCO DISPLAY AND PACKAGING
Rating: 4.5/5
220+ reviews
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