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2020 Service Leader's Agenda: Thought Leaders Weigh In


According to Service Council's 2020 Service Leader's Agenda Survey, 77% of heavy manufacturing leaders identify changing customer expectations as their number one challenge. Curious what other challenges they're facing and how you can future-proof your organization against them?

Buddy Saucier, Vice President of HVAC Service at Johnson Controls, Chris Gera, Managing Director and Senior Analyst for Service Council, and Mark Scott, VP of Marketing at ProntoForms discuss the macrotrends shaping the future of field service and how innovative leaders are tackling them.


Key takeaways:

  • Discover what Service Council's research says about the challenges, roadblocks, and biggest investments in field service today
  • Hear best practices from a transformation-minded Fortune 100 VP
  • Learn how low-code apps are used in the field to turn macrotrends into competitive advantages



Your hosts:

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Mark Scott
VP, Marketing
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Buddy Saucier
VP HVAC Service
Johnson Controls
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John Carroll
Service Council

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