- Provide preventative service to customers
- Consistent service delivery
- Increase service visibility
- Connect data from the field to systems of record and analytics
Compac is a global leader in optical, mechanical, and electric-empowered integrated post-harvest solutions and services. Compac has over 100 technicians who provide end-to-end service to these complex product-sorting assets, including installing, maintaining, and compliance traceability.
While Compac always delivered on providing world-class customer service, they had a narrowly-focused legacy system that tracked technician time but otherwise left technicians—and customers—unsupported in the field. Due to this gap, technicians were self-managing and self-prioritizing work. This resulted in un-even customer experiences and a reactive service model across the organization.
Compac decided to implement an integrated solution with ServiceMax and ProntoForms. ServiceMax updated their legacy scheduling system with ServiceMax's Dispatch Console to create more visibility around where a technician is and what work they completed, as well as generating re-occurring preventative maintenance service events.
ProntoForms was the next layer to extend Compac's reach into the field. When technicians arrive to a service event they are guided step-by-step through complex workflows. These workflows collect rich data that is fed back through ServiceMax to power executive decision making and provide compliance traceability, which is critical for safety objectives.
Data is then sent to Birst BI through ProntoForms, which processes the data and creates reports that are sent directly to clients to prove productivity on-site.
Now not only does Compac provide end-to-end service, but it has improved the end-to-end customer experience. With ProntoForms’ low-code apps, combined with ServiceMax, Compac is able to shift away from reactive to preventive service, provide customers with a high level of visibility, and ultimately offer service that is more consistent, visible, compliant, and engaged than ever.
“ProntoForms has enabled the standardization of service across all our customers so that everybody receives the same level of service. This allows us to be a lot more efficient in enabling customers to be more successful and to move from a reactive to proactive, and from a proactive to predictive maintenance model.”
IAN WRIGHT, FIELD SERVICES PRODUCT MANAGER
And since the solution is fully integrated and scalable, Compac has been able to scale the solution across teams globally to further enhance the service predictability—whether the technician is in his or her home base of New Zealand or in the United States.
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Past & upcoming events
The Conference for Leaders in Customer Success, Service & Support.
Join a KONE executive, business analyst, and field service engineer as they dive into the impacts of rapid automation.
Join ProntoForms, the Service Council, and a packed panel of subject matter experts and industry leaders, as we explore what best-in-class organizations are prioritizing in building a Mental Health, Wellness & Safety driven culture.
This stacked panel brings together field service leaders from GOJO/Purell, Orthoclinal Diagnostics, and Elekta to talk top priorities as they head into 2022. This free virtual event will give you a front-row seat as you gain insights and listen to a few predictions about what lies ahead for organizations with field service teams.
Digital transformation is no longer a nice-to-have for field organizations—it's table stakes. Ditching paper or outdated processes and moving towards rich data collection and visibility has never been more important. Join our session to understand the fundamentals of digital transformation, the macroeconomic factors driving it in field service, and how you can accelerate your organization's digital transformation journey today.
Data is everything when it comes to staying compliant and agile. Shawna Zitrick, Alcon's Business Operations Manager and Mark Scott, ProntoForms' VP of Marketing discuss how low-code apps along with a killer FSM platform streamlines admin work, makes compliance easier, and keeps medical device manufacturing organizations agile.
Our EMPOWER21 User Conference was a huge sucess! If you work in field service, it's the perfect blend of Fortune 500 thought leadership from stellar companies like KONE, Philips, PG&E, and Shell, product best practices, and insider tips. Don't miss out!
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.