"The field staff only has to answer one to three questions, and ProntoForms automatically prepopulates 20-30 questions that they would have had to manually enter before."
- Improve efficiency in the field
- Transition from paper to digital processes and archives
- Improve communication between stakeholders
- 30 minutes per day per user saved (126 users activated)
- $40,000 monthly cost savings
- Automated data distribution enables seamless communication
Daytona Homes is a family-owned and -operated business that builds residential homes throughout Alberta, Saskatchewan, and Manitoba in brand new communities.
The company offers Home Orientation meetings, where Daytona Site Superintendents walk through the home with the customers, educating the new house-owners on how to take care of their new purchase. This process covers a lot of information, and a lot of forms.
Before ProntoForms, Daytona Homes employees used to have to carry around large plastic boxes containing all the paperwork for each new home. Each large box would contain about 8 projects, so people had to keep 3 or 4 boxes in their cars for the 40 jobs they commonly had on the go at any one time.
And back at the main office, storage facilities were overflowing with boxes containing all the paperwork. Not only was the company was running out of room, there was no easy way to review the data found in all those files.
After deploying a smart mobile forms solution from ProntoForms, Daytona Homes employees can access all the information previously stored in the plastic boxes - customer files, contracts, warranties, and other documentation - on an iPad.
The Daytona Homes IT team leverages ProntoForms' conditional logic capabilities to build smart, adaptive, and dynamic forms that guide both employees and customers through the forms as they fill them out.
Selecting a certain kind of home at the top of a form, automatically hides all sections and questions that are not needed, and shows only the required form sections and questions on subsequent pages. No need to flip through a 50-page paper form to find the only relevant page, the form does it automatically. Entering a project number auto-fills all the relevant contact details, addresses, phone numbers and more, saving time in the field and improving data quality.
And, of course, the final sign-off on the new home is done right on an iPad as well.
"Integrating ProntoForms with the data we already have from our in-house application has allowed us to create more accurate, less time-consuming forms for our field staff. The second the field staff goes in and brings up the form, they answer one to three questions and it prepopulates 20-30 questions that they would have had to manually enter before," said Chad Anderson, I.T. Analyst/Programmer.
"When I hit the submit button on the orientation form, it automatically sends a copy to the home site file as well as a copy to the purchasers, the sales consultant, the field technician, and the warranty coordinator. It also produces a confirmation tour form for my next meeting," said Eric Rivait, Site Superintendent.
"When forms get submitted from the field, they are automatically saved as a PDF file into the home site file under the specific division, and the job number, making it easy to track the process and view notes, photos and everything else," said Beatrice Jeannotte, Process Coordinator.
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Past & upcoming events
Our EMPOWER21 User Conference was a huge sucess! If you work in field service, it's the perfect blend of Fortune 500 thought leadership from stellar companies like KONE, Philips, PG&E, and Shell, product best practices, and insider tips. Don't miss out!
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.WATCH SESSION
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
In this session discover:
- How digital transformation is now table stakes in 2021
- What leading field organizations are asking about digital transformation
- How to gain organizational commitment and then manage change
- The power of low-code apps for field service productivity
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Field and tech executives join Alvaro Pombo, CEO of ProntoForms, to discuss how their organizations have accelerated their digital transformation and tackled the growing demands and evolving requirements of this new business climate.
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.