"We're able to bill our customers 2 to 3 days faster."
- Accelerate customer billing
- Streamline data collection and entry
- Provide quality customer service
- Faster billing by 2-3 days
- Half an hour of paperwork saved every day per technician
- Improved service with rapid access to customer/job data
Based in Memphis, TN and comprised of 40 employees, Dillard Door provides complete security solutions, installing everything from security doors to cameras to alarm systems.
"Prior to ProntoForms, everything we did was hand-written," says King Brumley, Door/Service Manager.
Field technicians had to fill out work and time sheets on paper. Forms did not reach the office until the next day. A service coordinator then had to manually transcribe the often illegible paper forms. If managers needed to look at old forms, they had to spend time tracking them down.
Furthermore, some of the younger technicians were dissatisfied with the paper-based approach and wanted to adopt a mobile solution.
Dillard Door has replaced its manual processes with ProntoForms, a smartphone and tablet mobile form application that enables accurate, rapid and media-rich field data collection.
Dillard Door looked into an app provided by the company's dispatch software, but ProntoForms was a much more cost-effective solution.
ProntoForms allows field technicians to provide detailed information about their site visits, such as tasks performed, who was on the job, the number of hours worked and material used to complete the job. Technicians can take site photos and effortlessly integrate them onto forms. The completed forms are instantly sent to the office for management to review. ProntoForms has saved field technicians at least a half hour every day, allowing them to offer better service to customers.
"If there's ever a question from a customer, we are able to research that much faster without having to track down the paper form."
"ProntoForms helped me as a manager because I'm able to go back and look at what the gentlemen have done," says Brumley.
ProntoForms has also eliminated minutiae in the customer billing cycle. "We're able to bill our customers 2 to 3 days faster."
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Past & upcoming events
The Conference for Leaders in Customer Success, Service & Support.
Join a KONE executive, business analyst, and field service engineer as they dive into the impacts of rapid automation.
Join ProntoForms, the Service Council, and a packed panel of subject matter experts and industry leaders, as we explore what best-in-class organizations are prioritizing in building a Mental Health, Wellness & Safety driven culture.
This stacked panel brings together field service leaders from GOJO/Purell, Orthoclinal Diagnostics, and Elekta to talk top priorities as they head into 2022. This free virtual event will give you a front-row seat as you gain insights and listen to a few predictions about what lies ahead for organizations with field service teams.
Digital transformation is no longer a nice-to-have for field organizations—it's table stakes. Ditching paper or outdated processes and moving towards rich data collection and visibility has never been more important. Join our session to understand the fundamentals of digital transformation, the macroeconomic factors driving it in field service, and how you can accelerate your organization's digital transformation journey today.
Data is everything when it comes to staying compliant and agile. Shawna Zitrick, Alcon's Business Operations Manager and Mark Scott, ProntoForms' VP of Marketing discuss how low-code apps along with a killer FSM platform streamlines admin work, makes compliance easier, and keeps medical device manufacturing organizations agile.
Our EMPOWER21 User Conference was a huge sucess! If you work in field service, it's the perfect blend of Fortune 500 thought leadership from stellar companies like KONE, Philips, PG&E, and Shell, product best practices, and insider tips. Don't miss out!
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.