"We're able to bill our customers 2 to 3 days faster."
- Accelerate customer billing
- Streamline data collection and entry
- Provide quality customer service
- Faster billing by 2-3 days
- Half an hour of paperwork saved every day per technician
- Improved service with rapid access to customer/job data
Based in Memphis, TN and comprised of 40 employees, Dillard Door provides complete security solutions, installing everything from security doors to cameras to alarm systems.
"Prior to ProntoForms, everything we did was hand-written," says King Brumley, Door/Service Manager.
Field technicians had to fill out work and time sheets on paper. Forms did not reach the office until the next day. A service coordinator then had to manually transcribe the often illegible paper forms. If managers needed to look at old forms, they had to spend time tracking them down.
Furthermore, some of the younger technicians were dissatisfied with the paper-based approach and wanted to adopt a mobile solution.
Dillard Door has replaced its manual processes with ProntoForms, a smartphone and tablet mobile form application that enables accurate, rapid and media-rich field data collection.
Dillard Door looked into an app provided by the company's dispatch software, but ProntoForms was a much more cost-effective solution.
ProntoForms allows field technicians to provide detailed information about their site visits, such as tasks performed, who was on the job, the number of hours worked and material used to complete the job. Technicians can take site photos and effortlessly integrate them onto forms. The completed forms are instantly sent to the office for management to review. ProntoForms has saved field technicians at least a half hour every day, allowing them to offer better service to customers.
"If there's ever a question from a customer, we are able to research that much faster without having to track down the paper form."
"ProntoForms helped me as a manager because I'm able to go back and look at what the gentlemen have done," says Brumley.
ProntoForms has also eliminated minutiae in the customer billing cycle. "We're able to bill our customers 2 to 3 days faster."
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Past & upcoming events
Set your sights on the latest customer spotlight webinar with Alcon, a global eyecare company. Their story about achieving digital transformation for surgical asset installation and compliance is eye-opening!
Don't set your field technicians up for failure. Learn how Schneider Electric positions them for success by leveraging field service apps.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.WATCH SESSION
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
In this session discover:
- How digital transformation is now table stakes in 2021
- What leading field organizations are asking about digital transformation
- How to gain organizational commitment and then manage change
- The power of low-code apps for field service productivity
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Field and tech executives join Alvaro Pombo, CEO of ProntoForms, to discuss how their organizations have accelerated their digital transformation and tackled the growing demands and evolving requirements of this new business climate.
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.