- Cut down on data entry time
- Adopt an upgraded data collection process to satisfy retail clients
- ProntoForms has more than paid for itself as paperwork and data entry time have been greatly reduced
- Increased customer satisfaction as customers get results faster
- ProntoForms is a selling point to prospective new clients
Since 1992, Display Max Merchandising has been installing in-store displays and other on-the-spot merchandise struc- tures for retail outlets across the country. Its entire business is based on having professionals in the field, able to provide top level service and to work efficiently.
"We go in to stores and execute a reset, helping these out- lets to launch new product lines," described Blaine Love, Display Max Merchandising Senior Product Manager. In order to keep track of all of these orders and in-the-field tasks, Display Max used to rely heavily on paper forms.
"Every job has a lot of form components to it. We report on every store we deal with, including taking pictures and getting the manager's signature on site. The norm was for our team to fax form hard copies with signoff back to the office."
Blaine said that field workers, after working eight and ten hour days, were also having to go back to their hotel rooms and upload pictures and other files to the company's Microsoft SharePoint system. The process was quite taxing on Display Max workers and the retail clients were also looking for an upgrade in processes.
Electing to implement ProntoForms, a leading mobile business solution that converts paper forms onto any smart device, Blaine and his team installed the service on 25 BlackBerry devices in the field. Using ProntoForms, the Display Max workers are able to capture info, photos and signatures on their mobile devices, instantly integrating all of the data right into the digital form. The forms can then be sent back to headquarters, completely integrated with the company's back office system.
"Halfway through the ProntoForms demo, we were convinced that this was the answer for us."
Initially, the Gateway team tested ProntoForms by introducing a mobile job hazard assessment form. The efficiencies seen in the initial form pilot got even bigger as people started using a mobile form version of the work order service ticket.
"Factoring in the amount of hours our workers were spending on paperwork and processes, ProntoForms has more than paid for itself thus far. The team is extremely happy with the reduced paperwork and data uploading."
Blaine's largest client is happier as well. With ProntoForms, reports are sent off in real-time, meaning customers get results faster.
"We actually use ProntoForms as a selling point to prospective new clients. We believe it's a tremendous asset to our business and we're exploring other areas where we believe the multi-purpose service could be applicable."
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Past & upcoming events
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
How was Parkland able to get enterprise-level workflows to the field so quickly? How are they using ProntoForms to improve propane inspections? What scaling does Parkland have in the pipes? Find out!
Join this moderated discussion for a deep dive into inspection process improvements that drive quantifiable business results. Get the low down on how a single custom field app implementation made it all possible.
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
In this session discover:
- How digital transformation is now table stakes in 2021
- What leading field organizations are asking about digital transformation
- How to gain organizational commitment and then manage change
- The power of low-code apps for field service productivity
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Field and tech executives join Alvaro Pombo, CEO of ProntoForms, to discuss how their organizations have accelerated their digital transformation and tackled the growing demands and evolving requirements of this new business climate.
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.