Display Max shows off solution to gain new clients
- Cut down on data entry time
- Adopt an upgraded data collection process to satisfy retail clients
- ProntoForms has more than paid for itself as paperwork and data entry time have been greatly reduced
- Increased customer satisfaction as customers get results faster
- ProntoForms is a selling point to prospective new clients
Since 1992, Display Max Merchandising has been installing in-store displays and other on-the-spot merchandise struc- tures for retail outlets across the country. Its entire business is based on having professionals in the field, able to provide top level service and to work efficiently.
"We go in to stores and execute a reset, helping these out- lets to launch new product lines," described Blaine Love, Display Max Merchandising Senior Product Manager. In order to keep track of all of these orders and in-the-field tasks, Display Max used to rely heavily on paper forms.
"Every job has a lot of form components to it. We report on every store we deal with, including taking pictures and getting the manager's signature on site. The norm was for our team to fax form hard copies with signoff back to the office."
Blaine said that field workers, after working eight and ten hour days, were also having to go back to their hotel rooms and upload pictures and other files to the company's Microsoft SharePoint system. The process was quite taxing on Display Max workers and the retail clients were also looking for an upgrade in processes.
Electing to implement ProntoForms, a leading mobile business solution that converts paper forms onto any smart device, Blaine and his team installed the service on 25 BlackBerry devices in the field. Using ProntoForms, the Display Max workers are able to capture info, photos and signatures on their mobile devices, instantly integrating all of the data right into the digital form. The forms can then be sent back to headquarters, completely integrated with the company's back office system.
"Halfway through the ProntoForms demo, we were convinced that this was the answer for us."
Initially, the Gateway team tested ProntoForms by introducing a mobile job hazard assessment form. The efficiencies seen in the initial form pilot got even bigger as people started using a mobile form version of the work order service ticket.
"Factoring in the amount of hours our workers were spending on paperwork and processes, ProntoForms has more than paid for itself thus far. The team is extremely happy with the reduced paperwork and data uploading."
Blaine's largest client is happier as well. With ProntoForms, reports are sent off in real-time, meaning customers get results faster.
"We actually use ProntoForms as a selling point to prospective new clients. We believe it's a tremendous asset to our business and we're exploring other areas where we believe the multi-purpose service could be applicable."
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Past & upcoming events
Join us at the Canadian Elevator Contractors Association conference in Halifax
EMPOWER'23 is coming to Europe and we're bringing insightful customer panels, networking opportunities, and executive insights from the biggest and best field organizations.
Europe's best event for service leaders to gather to discuss the major transformations due to globalization, digitization and changing customer behaviours.
Join a KONE executive, business analyst, and field service engineer as they dive into the impacts of rapid automation.
Join ProntoForms, the Service Council, and a packed panel of subject matter experts and industry leaders, as we explore what best-in-class organizations are prioritizing in building a Mental Health, Wellness & Safety driven culture.
This stacked panel brings together field service leaders from GOJO/Purell, Orthoclinal Diagnostics, and Elekta to talk top priorities as they head into 2022. This free virtual event will give you a front-row seat as you gain insights and listen to a few predictions about what lies ahead for organizations with field service teams.
Digital transformation is no longer a nice-to-have for field organizations—it's table stakes. Ditching paper or outdated processes and moving towards rich data collection and visibility has never been more important. Join our session to understand the fundamentals of digital transformation, the macroeconomic factors driving it in field service, and how you can accelerate your organization's digital transformation journey today.
Data is everything when it comes to staying compliant and agile. Shawna Zitrick, Alcon's Business Operations Manager and Mark Scott, ProntoForms' VP of Marketing discuss how low-code apps along with a killer FSM platform streamlines admin work, makes compliance easier, and keeps medical device manufacturing organizations agile.
Our EMPOWER21 User Conference was a huge sucess! If you work in field service, it's the perfect blend of Fortune 500 thought leadership from stellar companies like KONE, Philips, PG&E, and Shell, product best practices, and insider tips. Don't miss out!
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Field and tech executives join Alvaro Pombo, CEO of ProntoForms, to discuss how their organizations have accelerated their digital transformation and tackled the growing demands and evolving requirements of this new business climate.
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.
Discover how Service Council, ServiceMax, and ProntoForms explored what Philips Healthcare and Medtronic are doing to empower their service business through digital transformation.