- Improved safety standards
- Training compliance regulations met
- Reduced data entry time
- Cut down on paper waste
Iron Ore Company of Canada (IOC) is a leading North American producer and exporter of premium iron ore pellets and high-grade concentrate. Operations include a mine with five operational pits, a concentrator and a pelletizing plant located near Labrador City.
Sam Best, IOC's Superintendent of Training, Mine Operations and Mobile Equipment and Genevieve Cyr, the Superintendent of Training, Port, Rail, and Processing were tasked with providing training support to all other departments within the company. Before ProntoForms, training was done manually every day with paper forms and attendance sheets that took valuable time for admin to re-enter into their learning management system (LMS). This was combined with using a lot of wasteful paper, and a high chance of errors due to the volume of data entry. This challenge was compounded as accurate training documentation is critical to meeting safety standards requirements and government legislation. Internal and external audits ensure that these standards are met, and inaccurate documentation could be disastrous. Other forms solutions were first deployed but the lack of seamless integrations with their LSM and continued manual entry made IOC look for a better solution.
ProntoForms was deployed for training and compliance with a seamless integration with IOC's LMS. Every evening employee's information, training catalog, and a list of trainers are imported from LMS through an FTP site to populate ProntoForms, to ensure accurate daily forms the next day.
Employees are then accessed with ProntoForms using tablets. Once finished training is submitted, it will automatically upload to the FTP site and uploaded back to the LMS system.
The benefits of deploying ProntoForms have been far-reaching. IOC is now able to reduce an extremely demanding workload on training admins by removing manual data entry to free up their time to spend on other projects. This has reduced wasted paper.
ProntoForms has also helped them to create instant reports that are available for management and audits. This has meant removing the report backlog and inaccurate reports that led to stressful audits. Reports are now instantly available for management reports and audits. And, importantly, it has resulted in a safer mining operation as training is completed and properly documented.
IOC is looking to work with their LMS provided to build training activities in the LMS that export directly to ProntoForms. They are looking to allow admins to automatically set up info about training events previously in LMS without needing to populate the information.
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Past & upcoming events
The Conference for Leaders in Customer Success, Service & Support.
Join a KONE executive, business analyst, and field service engineer as they dive into the impacts of rapid automation.
Join ProntoForms, the Service Council, and a packed panel of subject matter experts and industry leaders, as we explore what best-in-class organizations are prioritizing in building a Mental Health, Wellness & Safety driven culture.
This stacked panel brings together field service leaders from GOJO/Purell, Orthoclinal Diagnostics, and Elekta to talk top priorities as they head into 2022. This free virtual event will give you a front-row seat as you gain insights and listen to a few predictions about what lies ahead for organizations with field service teams.
Digital transformation is no longer a nice-to-have for field organizations—it's table stakes. Ditching paper or outdated processes and moving towards rich data collection and visibility has never been more important. Join our session to understand the fundamentals of digital transformation, the macroeconomic factors driving it in field service, and how you can accelerate your organization's digital transformation journey today.
Data is everything when it comes to staying compliant and agile. Shawna Zitrick, Alcon's Business Operations Manager and Mark Scott, ProntoForms' VP of Marketing discuss how low-code apps along with a killer FSM platform streamlines admin work, makes compliance easier, and keeps medical device manufacturing organizations agile.
Our EMPOWER21 User Conference was a huge sucess! If you work in field service, it's the perfect blend of Fortune 500 thought leadership from stellar companies like KONE, Philips, PG&E, and Shell, product best practices, and insider tips. Don't miss out!
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.