The majority of field service organizations have witnessed an extreme uptake in digital transformation efforts over the past few months due to the Coronavirus pandemic – a natural response to the harsh reality we find ourselves in. The future of your service business undeniably depends on its digital maturity, and resisting change is no longer an option.
Speaker Ravi Advani is the Director of Commercial IoT & Field Services at Unisys, a global information technology company that builds high-performance, security-centric solutions for the most demanding clients across the Government, Financial Services and Commercial markets. He is responsible for driving innovation and adoption of solutions globally to deliver higher customer satisfaction, improved user experience and drive efficiencies in field operations.
In this Virtual MasterMind session, he weighs in various routes a field service organization can take on its path to the recovery from COVID-19 and what it will take to evolve and adapt to change as the global lockdowns are lifted.
- Ensuring field service agility in times of global uncertainty
- Using the technology of today to protect your business from future force majeure situations
- Adapting your internal processes and practices to the new normal
- Embracing the physical-digital fusion to expand your reach and deliver reliable 24/7 service
This presentation includes a brainstorming on "Applying a Solution Blueprint to Guide Your Post-Pandemic Recovery Strategy" with Pat Foley, Client Director and Aly Mawani, VP of Operations, both at ProntoForms. Fueling Post-Pandemic Recovery with Digital