- Provide high-quality installations
- Receive field reports in a timely manner
- Faster response times to job sites
- More jobs completed each day
- Hours instead of days to submit paperwork
Since 1991, Funderburk Roofing's skilled professionals have been providing high-quality commercial and industrial roofing installations across the American Mid-West. Based in Glendale Heights, IL, the company has been lauded for its services, receiving numerous awards, including Versico's Commitment to Excellence award, Firestone's Master Contractor award, and SPRI's National Contractor Achievement Award 2001.
Despite its strong reputation and various accolades, Funderburk knew it could further tighten business processes.
The company's foremen would pick up work orders at the office before heading out to job sites. They would complete their work, capture photos using ruggedized construction phones, and then move on to the next job. They would return to the office, either at the end of the day or the following morning, to hand in the paperwork from each visit. Office manager Debbie Slivka would have to remove the memory cards from their phones to retrieve and print photos.
Relying exclusively on manual processes meant that the foremen would often be delayed in submitting their paperwork.
"Some of our guys don't live real close to here. Some of them live a good hour away, so they did not come into the office every day," says Debbie.
This wasn't just an inconvenience to office staff; it was an inconvenience to Funderburk's customers.
"It would sometimes take days to get field reports out to our customers."
A Verizon rep suggested to Debbie that Funderburk could harness tablets to mobilize its processes - and recommended ProntoForms as a solution provider.
Now, all work orders are submitted directly to the foremen's tablets. "They're able to email me reports back as soon as they're done with the job, so I can turn around and get a field report basically immediately over to the property manager," says Debbie.
Funderburk did try another mobile platform, but soon abandoned it once they realized they could not customize the forms - which they were told they could do.
"One of the big advantages with ProntoForms is that we can design a form any way we want."
Funderburk has equipped all nine of its foremen with ProntoForms.
"Some of our guys didn't always fill in all the details, but now, they don't have a choice. They have to fill specific areas out before they're allowed to go on to the next page," says Debbie. "When you've got guys in the field that you can't supervise personally, that's a very nice feature to have."
Foremen are spending less time on the road. If somebody lives in Plainfield and we have a repair in Romeoville, he doesn't have to pick up the paperwork and drive all the way back. He could go right from his home to the first job site and have everything he needs right in front of him."
Less time on the road means that foremen are spending more time on job sites. "We get more jobs done during the day than we used to."
Funderburk's customers are noticing the difference, too.
"They are quite surprised when they realize they've just called in a roof leak and we've gotten somebody over there in an hour. Next thing you know, they've got the pictures and the field report and the damage has been repaired."
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Past & upcoming events
On September 1st, 2021, we will be holding our annual user conference: EMPOWER'21. From executive and field technician panels to technical demos, sustainability talks, and interactive round tables, there's a lot to look forward to. But have no fear, ProntoForms is here! Join Danika Weiss, the EMPOWER Event Manager, and Mark Scott, VP of Marketing, as they give you the insider EMPOWER'21 secrets to help you empower your conference experience.
WATCH SNEAK PEEK
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.WATCH SESSION
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
In this session discover:
- How digital transformation is now table stakes in 2021
- What leading field organizations are asking about digital transformation
- How to gain organizational commitment and then manage change
- The power of low-code apps for field service productivity
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Field and tech executives join Alvaro Pombo, CEO of ProntoForms, to discuss how their organizations have accelerated their digital transformation and tackled the growing demands and evolving requirements of this new business climate.
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.