Ingersoll Rand increases productivity and service quality
- 17.75 hours saved on each monthly report
- Intuitive forms helped to mobilize processes
- Increased productivity & accountability of area managers
- $48,818 saved each year
- Increased employee efficiency due to improved process and accuracy
- Increased customer satisfaction due to reformed communication with field employees
Ingersoll Rand have 50 Service Engineers and 14 Installation Engineers who carry out reactive and planned preventative maintenance of all Ingersoll Rand automatic door systems. With 14,000 managed assets across the UK and the installation of approx. 150 new systems every month, the Service Engineers play an integral role within the company. Major clients include Sainsbury's, Marks & Spencer, Home Retail Group, Aldi, Primark and many more.
Before using ProntoForms from ILG Business, the Service Engineers had many paper-based processes, which they carried out on a day-to-day basis. This included completing the relevant duplicate form and using a variety of duplicate pads to cover all aspects of the process. The Engineers were then expected to post a copy of all the relevant forms to Head Office for processing. Each job was issued by text and the location of the Engineer was dependent on them contacting and asking the individuals for the details. Manual storage processes included scanning of paperwork and then attaching the scanned copy to the service request.
As the UK's sole agent for ProntoForms, ILG Business was the perfect partner for Ingersoll Rand for many reasons. ProntoForms is infinitely configurable which allows for continual improvements and updates to be made which makes this solution the ideal fit. ILG Business are the full service provider for ProntoForms and past experience shows that there is a greater accountability risk when a combination of providers are involved. ProntoForms is D&B checked and allows for encrypted transactions, which means it is an extremely stable and reliable solution to use. With proven fleet management experience, ILG Business was able to provide Ingersoll Rand with security, access and response.
The equipment and software has been well received by Engineers and functions reliably from day to day. The transmission of documents is robust and Ingersoll Rand have not lost a single document since using ProntoForms. Employee engagement as a result of improved communication has been tremendous and the 50 engineers feel more integrated with the rest of Ingersoll Rand.
Not only has ProntoForms saved Ingersoll Rand money, it has also improved customer satisfaction due to improved revisit planning, enhanced employee engagement and reformed communication with field based employees. Engineer efficiency has also been boosted due to improved process and accuracy.
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Past & upcoming events
Join us at the Canadian Elevator Contractors Association conference in Halifax
EMPOWER'23 is coming to Europe and we're bringing insightful customer panels, networking opportunities, and executive insights from the biggest and best field organizations.
Europe's best event for service leaders to gather to discuss the major transformations due to globalization, digitization and changing customer behaviours.
Join a KONE executive, business analyst, and field service engineer as they dive into the impacts of rapid automation.
Join ProntoForms, the Service Council, and a packed panel of subject matter experts and industry leaders, as we explore what best-in-class organizations are prioritizing in building a Mental Health, Wellness & Safety driven culture.
This stacked panel brings together field service leaders from GOJO/Purell, Orthoclinal Diagnostics, and Elekta to talk top priorities as they head into 2022. This free virtual event will give you a front-row seat as you gain insights and listen to a few predictions about what lies ahead for organizations with field service teams.
Digital transformation is no longer a nice-to-have for field organizations—it's table stakes. Ditching paper or outdated processes and moving towards rich data collection and visibility has never been more important. Join our session to understand the fundamentals of digital transformation, the macroeconomic factors driving it in field service, and how you can accelerate your organization's digital transformation journey today.
Data is everything when it comes to staying compliant and agile. Shawna Zitrick, Alcon's Business Operations Manager and Mark Scott, ProntoForms' VP of Marketing discuss how low-code apps along with a killer FSM platform streamlines admin work, makes compliance easier, and keeps medical device manufacturing organizations agile.
Our EMPOWER21 User Conference was a huge sucess! If you work in field service, it's the perfect blend of Fortune 500 thought leadership from stellar companies like KONE, Philips, PG&E, and Shell, product best practices, and insider tips. Don't miss out!
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Field and tech executives join Alvaro Pombo, CEO of ProntoForms, to discuss how their organizations have accelerated their digital transformation and tackled the growing demands and evolving requirements of this new business climate.
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.
Discover how Service Council, ServiceMax, and ProntoForms explored what Philips Healthcare and Medtronic are doing to empower their service business through digital transformation.