- Uncover the causes of electricity losses
- Quickly collect accurate meter readings
- Significantly reduce data entry
- Accurate meter readings discovered causes of electricity losses
- 70% reduction in data entry personnel
Poor field data collection isn't just an inconvenience. It doesn't just stall productivity. It can also lead to loss of customer revenue.
Majan Electricity Company is a utility servicing 200,000 residential and commercial customers in northern Oman. The company was losing a significant portion of the electricity it was buying from generators and selling to its customers.
"A normal distribution system like ours would have electric losses between seven to eight per cent, maximum 10 per cent. In 2014, our overall losses were 14 per cent, and during summer 2015, our losses were somewhere near 20 per cent," says Jonathan Wilks, Advisor of Regulatory Affairs.
MJEC's Board of Directors mandated that Wilks' department be brought in to discover why Majan was experiencing such heavy losses. The government regulators were also concerned at the high losses and were considering regulatory penalties.
"We were facing a situation where we might lose our license."
Wilks' team determined that the causes may have had to do with poor meter readings at customer locations, performed by company contractors.
Majan also faced problems on the administrative side. In a similar losses reduction inspection, 34,000 printed pages of inspection data flooded into the office for manual data entry and analysis. "Data entry was a nightmare," says Wilks. Not only did it take a long time to enter all the data into the system, if meter data was missing from the paper forms, field workers had to return to sites to recapture the information. Due to paper-based processes, MJEC lost many man-hours on redundant field readings and could not leverage valuable revenue-earning data.
Wilks turned to ProntoForms, a sophisticated mobile solution that empowers organizations of all sizes to rapidly collect accurate and media-rich field data. Wilks looked into another mobile forms vendor, but decided that ProntoForms was far more cost-effective. "ProntoForms included an unlimited number of form submissions at a set price, which made it very cost-effective for us," says Wilks.
To uncover the performance shortfalls of the company's contractors, Wilks had Majan employees follow contractors on their routes, using mobile devices to capture the same meter data they were capturing. The objective was to get a more complete picture of what caused the losses.
ProntoForms helped reveal that of the 34,000 meters that Majan has to visit every two weeks, about 1,800 were tampered with by customers for purposes of theft; 1,300 could not be accessed as they were behind locked doors; and 400 were damaged. Also, Majan discovered that some of the meter readers were manipulating the readings to benefit the customers. All these problems were contributing to the substantial losses the company was experiencing.
It was ProntoForms' rich data capture features that helped Majan uncover the full story. Field workers can provide in-depth details about the meters via comments and photo capture - information that Majan's contractors hadn't been recording.
The old paper-based process required contractors to manually jot down meter readings, a process vulnerable to frequent entry errors. If even a single digit is off, the reading is useless. With the new system, if a form includes a wrong reading, Majan can simply pull up a photo of the meter and rectify the mistake rather than drive back to the meter.
ProntoForms has also improved the efficiency of operations back at the office. Before going mobile, Majan had up to 20 employees doing data entry tasks, but after deploying the ProntoForms solution, only six people were required - freeing up a significant amount of internal resources. Within a month's time, Majan processed all its meter readings using the ProntoForms solution.
Wilks plans to expand ProntoForms to other regions within Majan's service territory. He is also looking to harness the solution for different use cases, such as safety and equipment inspections and meter replacement. "There's a lot of different forms we can use it for."
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Past & upcoming events
On September 1st, 2021, we will be holding our annual user conference: EMPOWER'21. From executive and field technician panels to technical demos, sustainability talks, and interactive round tables, there's a lot to look forward to. But have no fear, ProntoForms is here! Join Danika Weiss, the EMPOWER Event Manager, and Mark Scott, VP of Marketing, as they give you the insider EMPOWER'21 secrets to help you empower your conference experience.
WATCH SNEAK PEEK
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.WATCH SESSION
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
In this session discover:
- How digital transformation is now table stakes in 2021
- What leading field organizations are asking about digital transformation
- How to gain organizational commitment and then manage change
- The power of low-code apps for field service productivity
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Field and tech executives join Alvaro Pombo, CEO of ProntoForms, to discuss how their organizations have accelerated their digital transformation and tackled the growing demands and evolving requirements of this new business climate.
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.