"We're doing what nobody else can do."
VP of Technical Services
- Accelerate customer billing
- Reduce paper cost & storage
- Reduce field workers' handling of paperwork
- Real-time tracking
- 50% faster customer billing
- Improved cash flow
Headquartered in Montgomeryville, PA, Movers Specialty Service offers nationwide moving services via a network of service providers.
"In our business, we have contracts where if we don't bill by the time our customer tells us we have to bill, we don't get paid," says Michael Mudditt, VP of technical services.
Because of these demands, the company had a large, costly and inefficient billing operation that relied on paper, faxes and manual data entry. Moving contractors were also inundated with paperwork.
"Our contractors would spend all day on the road and then get home at night, sometimes in the summer, at 10 o'clock at night and have to spend the next couple of hours putting the paperwork together in order to get it to us on a fax machine."
MSS has replaced its billing and moving forms with ProntoForms, a smartphone and tablet mobile form application that enables accurate, rapid and media-rich field data collection.
Field technicians have to make sure that a customer's most valuable possessions aren't damaged in transit. They need to take photos of these items, and with ProntoForms, they can now seamlessly integrate photos onto forms.
MSS uses ProntoForms' GPS feature to ensure the accountability of field technicians. GPS allows the company to keep track of field technicians and ensure that their assigned work was completed.
The signature capture feature allows technicians to have customers sign off when a job is finished, proving that the work was completed to the customer's satisfaction.
MSS now boasts a much leaner billing operation. By adopting ProntoForms, says Mudditt, "we went almost paperless." The billing department has reduced its paper consumption from two pallets every month to just half a pallet every three months.
Mudditt would strongly recommend ProntoForms to other businesses. "It has made a massive difference to the profitability of this company."
"If you have a job on site at 10 o'clock in the morning, the form could be in the biller's hand by 10:30 and billed by 11 o'clock. We're doing what nobody else can do."
ProntoForms has sped up customer billing by 24 hours.
ProntoForms has also cut down on the company's operating expenses. Since deploying the solution, 400,000 forms have been automatically processed. "That's a massive cost-saving."
MSS contractors no longer have to spend their nights completing paperwork. "The last thing that our contractors now see is when they look in the mirror and see the house behind them. The forms are already filled in and the data is already with us."
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Past & upcoming events
Our EMPOWER21 User Conference was a huge sucess! If you work in field service, it's the perfect blend of Fortune 500 thought leadership from stellar companies like KONE, Philips, PG&E, and Shell, product best practices, and insider tips. Don't miss out!
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.WATCH SESSION
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
In this session discover:
- How digital transformation is now table stakes in 2021
- What leading field organizations are asking about digital transformation
- How to gain organizational commitment and then manage change
- The power of low-code apps for field service productivity
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Field and tech executives join Alvaro Pombo, CEO of ProntoForms, to discuss how their organizations have accelerated their digital transformation and tackled the growing demands and evolving requirements of this new business climate.
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.