"The mobile solution [deployed to 50 users] tracks costs in real time, gives us full visibility into each project, and helps us make better business decisions."
- Tighten processes for increased efficiency
- Improve return on investment
- Over $250,000 saved in 2015 just on the administrative side
- Significantly improved efficiency
- More informed business decisions due to integration with analytics engine
Pesado Energy Services is a Mississippi-based pipeline construction company specializing in both new construction and maintenance projects in the energy industry.
"We were kind of shooting from the hip when it came to setting up a new job," says Jeff Peel, Chief Operating Officer. There was no formal documentation that outlined the scope of the job or the workers and equipment needed.
For Pesado, tracking on-the-job expenses is critical, as they essentially eat into the profit margin. But to track these expenses, the company was relying on time-consuming manual processes, which offered little return on investment. "We can't make a lot of money when someone's sitting in a room just looking at paper."
The administrative side of the business also racked up high costs. "We were spending a ton of money on staff doing our audit procedures, from safety to expense reports." These audits are ongoing in the heavily regulated energy industry.
Collected field data was vulnerable to inaccuracies. "It's like the old game of telephone. If there's 10 people involved in getting data to an end destination, it's going to get distorted, and at some point, it's going to break down."
To tighten its business processes, Pesado equipped its field techs with ProntoForms on iOS devices. ProntoForms is the leading smartphone and tablet mobile forms application that enables swift, accurate, and media-rich field data collection.
"Data gets captured accurately and in a timely manner," says Peel. "We've been able to shorten up that point A to point B."
One of the most crucial forms that Pesado has mobilized is a Job Number Request, which is completed by a supervisor whenever the company takes on a new project. The form outlines the equipment needed for the job, the customer, the location, and even how much the job will cost. As soon as the form is submitted, everyone involved in the project is notified and can get started immediately. "It's really allowed for us to operate and collaborate better, and be quicker and more proactive."
Pesado has seen substantial savings on the administrative side. For instance, the labor scheduling process has been completely revamped. The new mobile solution allows the company to immediately see if a field worker is qualified to be working on a specific job, as each customer has different qualification requirements. This gives Pesado ample time to either find a replacement or get that worker qualified.
"ProntoForms has not only saved us over $250,000 in administration costs, but the mobile solution has also transformed the way we run our business."
Renting equipment can cost hundreds or even thousands of dollars every day. ProntoForms provides Pesado with a full overview of which equipment is required for each job and the length of time that job will require, making it easy to optimize the use of each asset and minimize costs.
Tracking expenses was once relegated to time-consuming, paper-based processes. But now Peel can see, in real time, all incoming expenses, allowing him to evaluate and review cash flow and the profit margin on each project.
ProntoForms integrates seamlessly with Pesado's 3rd-party analytics engine, allowing the company to extract insights from collected data. The company can now easily measure key performance indicators, such as the costs associated with a specific job.
"The mobile solution tracks costs in real time, gives us full visibility into each project, and helps us make better business decisions," says Peel. "Having real-time access to relevant job data gives us the power to do our job better today, tomorrow, and down the road - and become a more profitable business."
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Past & upcoming events
The Conference for Leaders in Customer Success, Service & Support.
Join a KONE executive, business analyst, and field service engineer as they dive into the impacts of rapid automation.
Join ProntoForms, the Service Council, and a packed panel of subject matter experts and industry leaders, as we explore what best-in-class organizations are prioritizing in building a Mental Health, Wellness & Safety driven culture.
This stacked panel brings together field service leaders from GOJO/Purell, Orthoclinal Diagnostics, and Elekta to talk top priorities as they head into 2022. This free virtual event will give you a front-row seat as you gain insights and listen to a few predictions about what lies ahead for organizations with field service teams.
Digital transformation is no longer a nice-to-have for field organizations—it's table stakes. Ditching paper or outdated processes and moving towards rich data collection and visibility has never been more important. Join our session to understand the fundamentals of digital transformation, the macroeconomic factors driving it in field service, and how you can accelerate your organization's digital transformation journey today.
Data is everything when it comes to staying compliant and agile. Shawna Zitrick, Alcon's Business Operations Manager and Mark Scott, ProntoForms' VP of Marketing discuss how low-code apps along with a killer FSM platform streamlines admin work, makes compliance easier, and keeps medical device manufacturing organizations agile.
Our EMPOWER21 User Conference was a huge sucess! If you work in field service, it's the perfect blend of Fortune 500 thought leadership from stellar companies like KONE, Philips, PG&E, and Shell, product best practices, and insider tips. Don't miss out!
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.