Product

Solutions

Pricing

Resources

close

Product

Solutions

Pricing

Resources

west

Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Accelerated Digital Transformation

Iterate and deploy dynamic workflows rapidly

Enterprise-Grade Services

Digitization at speed and at scale

Compliance & Security

A platform that meets your IT requirements

Capabilities

Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow

west

Use Cases

Installation

More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment

Industries

Industrial Equipment

HVAC | Utilities | Elevators | Renewables

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Use Case Spotlight

west

Explore

Customer Stories

TrueContext applied in enterprise environments

Ratings & Reviews

What customers say about us

Events

Explore emerging trends with us at upcoming events

Blog

Stories and insights from the field

Learn

Knowledge Base

Answers to the most common product questions

Product Documentation

TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

Resource Library

Content for your industry and application

Connect

Community

Collaborate with industry peers

Contact Support

Having trouble? Ask our product support team

Talk to Sales

See how TrueContext can help your business

CUSTOMER STORY

Roadway Worker Training goes mobile

Utility technician using tablet to inspect equipment
Business Goals
  • Improve data quality
  • Reduce communication bottlenecks in submitting data
  • Reduce time required to invoice customers
Outcomes & Results
  • Improved data quality
  • Instant form submission
  • Faster turnaround for invoices, resulting in improved cashflow

The Challenge

Located in Florida, Roadway Worker Training (RWT) provides the railroad industry with a wide variety of high quality safety, compliance, and technical training, as well as targeted services and products.

Prior to TrueContext, all RWT data, such as customer invoicing, was collected in the field on notepads. At the end of the week, field workers would fax their paperwork to the main office where it would get organized and then sent out to customers.

Days might pass before the forms finally reached the office. When they arrived, the written text was not always clear, forcing office staff to re-write the data to make it legible. Sometimes, field workers would skip sections of the form, leaving critical data missing.

The Solution

Roadway Worker Training implemented TrueContext on Panasonic Toughpad. “Toughpad is exactly what it says. It’s a great piece of equipment to utilize in a railroad setting,” says Steve Peery, Senior Signal Director. Field workers can effortlessly collect data and even download railroad manuals. Forms are submitted with the touch of a button, eliminating end-of-day paperwork.

The Benefits

Going mobile has transformed business processes for Roadway Worker Training. Forms are now much easier to read, and with the addition of required fields, such as the signature field, workers can’t leave out crucial data. Instant form submission has expedited turnaround for invoices. “As soon as they’re finished at that job site, they can send that form in and we have it immediately,” says Jennifer Weithman of Roadway Worker Training. “In turn, I can send my invoices out quicker, which can help with our cashflow.”

Business Goals
  • Improve data quality
  • Reduce communication bottlenecks in submitting data
  • Reduce time required to invoice customers
Outcomes & Results
  • Improved data quality
  • Instant form submission
  • Faster turnaround for invoices, resulting in improved cashflow

The Challenge

Located in Florida, Roadway Worker Training (RWT) provides the railroad industry with a wide variety of high quality safety, compliance, and technical training, as well as targeted services and products.

Prior to TrueContext, all RWT data, such as customer invoicing, was collected in the field on notepads. At the end of the week, field workers would fax their paperwork to the main office where it would get organized and then sent out to customers.

Days might pass before the forms finally reached the office. When they arrived, the written text was not always clear, forcing office staff to re-write the data to make it legible. Sometimes, field workers would skip sections of the form, leaving critical data missing.

The Solution

Roadway Worker Training implemented TrueContext on Panasonic Toughpad. “Toughpad is exactly what it says. It’s a great piece of equipment to utilize in a railroad setting,” says Steve Peery, Senior Signal Director. Field workers can effortlessly collect data and even download railroad manuals. Forms are submitted with the touch of a button, eliminating end-of-day paperwork.

The Benefits

Going mobile has transformed business processes for Roadway Worker Training. Forms are now much easier to read, and with the addition of required fields, such as the signature field, workers can’t leave out crucial data. Instant form submission has expedited turnaround for invoices. “As soon as they’re finished at that job site, they can send that form in and we have it immediately,” says Jennifer Weithman of Roadway Worker Training. “In turn, I can send my invoices out quicker, which can help with our cashflow.”

Johnson Controls empowers 7,000+ technicians
Find out how they fundamentally changed how they do business.
Global company reduces admin burden
See how a global company moved away from spreadsheets.
FLNG facility realizes 332% ROI
Discover how this energy facility eliminated paper forms.

Ready to accelerate your business?

Get a demo and start a trial today.

By submitting this form, you agree to our privacy policy.