"We were doing about 300 inspections per month. Now we're doing about 1,300 inspections per month."
Inspection Services Manager
- Reduce time required to submit inspection forms
- Increase efficiency of each inspection
- Optimize compliance inspection rates
- 3X increase in inspections
- 1.5 hrs/day of paperwork saved
- Increased customer satisfaction
With offices across North America, Tanknology is the world's largest provider of tank testing and environmental compliance for petroleum systems. Their 150 employees visit more than 50,000 sites per year to perform compliance inspections and testing.
The company was looking to enhance compliance inspections by making them as efficient as possible.
Scanning and submitting reports at the end of each day impacted the number of hours employee spent in the field, and resulted in additional cumbersome work after hours.
"All of our inspectors were doing pen and paper inspection forms, going back to their homes or hotels at the end of every evening, and then scanning the paperwork in. It took them an additional hour to two hours every night to make sure that they uploaded the paperwork correctly."
Tanknology replaced their compliance form processes with ProntoForms, a smartphone and tablet mobile form application that enables accurate, rapid and media-rich field data collection.
Using ProntoForms enabled their compliance inspectors to complete their forms much easier and faster. The inspectors use the solution's drop down menus to fill in form fields faster. Having pull down data incorporated into the forms also reduces data entry errors.
"One of the great features of using ProntoForms is the integrated camera feature, so we can take pictures of deficiencies from the site and have it imbedded right into the inspection report."
Being able to include pictures equips inspectors to better articulate site deficiencies than they could with words.
Another feature that improved Tanknology's quality of service was ProntoForms' GPS and time stamp feature, which provided valuable business data to field managers as well as detailed data to support compliance reports.
"That gives a digital imprint of the data and time the inspection was submitted, and the address from where it was submitted. It also gives a corresponding view on google maps, which gives our customer confidence to know that our data is accurate and truthful."
Using ProntoForms has equipped Tanknology to complete more inspections per month.
"Prior to ProntoForms we were doing about 300 inspections per month, on a regional scale. Now that we've implemented ProntoForms, we're doing about 1,300 inspections per month coast to coast."
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Past & upcoming events
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Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.