"In the past, our agents would have to go back to the office for a form and then get back out to the location of the injured traveler. Now, they carry the form on them at all times, electronically."
- Tighten up staff efficiency
- Eliminate redundant tasks
- Minimize form delivery delays
- Increased staff efficiency
- Increased processing efficiency of invoices
- Real-time form submission
Wings of Efficiency
There aren't too many busier sites in the world than airports. The sheer volume of travelers, the intense hustle and bustle; airport management staff is under intense pressure 365 days a year to keep things flowing freely. That's what TBI Airport Management, Inc. specializes in. Based in Sanford, FL, but managing several airports around the U.S., TBI personnel are experts in this field.
Serving an expected 1.6 million airline passengers, TBI was looking to tighten up staff efficiency at its Orlando Sanford International Airport (SFB) location.
"Through our AT&T mobile carrier, we were looking into the evolution of mobile business solutions for our smartphones, something that could help take our paper forms the electronic route," says Michael Damico, the ISS Manager for TBI.
Damico decided to arm several of his on site agents with ProntoForms, a mobile business application that eliminates paper forms in favor of custom mobile forms for smartphones and tablets. The customizable mobile solution also integrates with any back office system.
ProntoForms paid immediate dividends at the hectic airport in a variety of ways.
"The first form we converted onto our smartphones with ProntoForms was the medical refusal form. In the past, our agents would have to go back to the office for a form and then get back out to the location of the injured traveler. Now, they carry the form on them at all times, electronically."
Indeed, the airport is not your average working environment. The terrain that agents have to cover in the course of their shift can be significant and time-consuming. Having the medical refusal form on their person means a lot less ground to cover. It's one of the reasons that apprehension from the agents was non-existent when Damico implemented ProntoForms.
In fact, ProntoForms was even able to help TBI get to the bottom of a mystery that plagued the airport parking staff.
"We developed a car count form for the parking department. It actually helped us uncover why the parking arm was not registering every exiting car. Before ProntoForms, we thought it was an equipment malfunction. But we've now since been able to figure out that it was traveler-related." Damico and his team also instituted an airplane service ticket form, designed to document and report requests from incoming airplane personnel. This form addresses any additional aircraft requirements that may arise prior to take-off.
Previously, Damico says paper form service tickets would pass through what he likes to call the 'Sneaker Network,' and take several days to arrive at accounting. Simply put, the average service ticket used to arrive at its intended destination sometimes with a substantial delay. With ProntoForms, service tickets are sent off to accounting in real-time, allowing TBI to invoice the airlines in a timelier manner.
As for the future, TBI Information Technology Teams are looking to possibly implement ProntoForms at other airports locations in the States.
"Our mobile progress with ProntoForms has intrigued the other airports. Currently, some locations are using a more expensive solution that isn't as customizable. Discussions are ongoing."
A great addition to its Orlando Sanford operations, the TBI US Information Technology Team sees the future of airport management - and it includes ProntoForms.
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Past & upcoming events
The Conference for Leaders in Customer Success, Service & Support.
Join a KONE executive, business analyst, and field service engineer as they dive into the impacts of rapid automation.
Join ProntoForms, the Service Council, and a packed panel of subject matter experts and industry leaders, as we explore what best-in-class organizations are prioritizing in building a Mental Health, Wellness & Safety driven culture.
This stacked panel brings together field service leaders from GOJO/Purell, Orthoclinal Diagnostics, and Elekta to talk top priorities as they head into 2022. This free virtual event will give you a front-row seat as you gain insights and listen to a few predictions about what lies ahead for organizations with field service teams.
Digital transformation is no longer a nice-to-have for field organizations—it's table stakes. Ditching paper or outdated processes and moving towards rich data collection and visibility has never been more important. Join our session to understand the fundamentals of digital transformation, the macroeconomic factors driving it in field service, and how you can accelerate your organization's digital transformation journey today.
Data is everything when it comes to staying compliant and agile. Shawna Zitrick, Alcon's Business Operations Manager and Mark Scott, ProntoForms' VP of Marketing discuss how low-code apps along with a killer FSM platform streamlines admin work, makes compliance easier, and keeps medical device manufacturing organizations agile.
Our EMPOWER21 User Conference was a huge sucess! If you work in field service, it's the perfect blend of Fortune 500 thought leadership from stellar companies like KONE, Philips, PG&E, and Shell, product best practices, and insider tips. Don't miss out!
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.