"ProntoForms tells us what needs to happen tonight, tomorrow, and next week as we look towards the future of providing the best service for our clients."
- Improve visibility in the field to improve service quality
- Share Account Director Visitation Reports in real-time
- Improved information flows reduced call-backs by 74%
- Raised customer satisfaction to 95% for over 800 locations
- Maintained 100% customer retention over four years
TEC Services is a national janitorial company, operating primarily in the retail sector. They provide service in 27 states, cleaning roughly 53 million square feet every night.
Customer satisfaction is at TEC Services' core. Scaling to a nation-wide business required a sophisticated technology platform that allowed them to manage their services efficiently.
The company realized they had to overhaul their paper-based inspection and reporting system, improving visibility into the field.
TEC Services also aimed to improve how they used data collected in the field, rather than simply storing paper forms in a dead-end filing cabinet.
TEC Services adopted ProntoForms, the leading mobile forms solution that allows users to effortlessly collect and submit detailed and accurate data from the field in real time.
Account Directors are now able to perform store walkthroughs and fill out Account Director Visitation Reports with store managers, identifying concerns or issues in real-time, so when cleaners arrive in store, they know exactly what needs doing. The system also includes photos and signatures that prove managers have given full sign-off on all activities.
"The ProntoForms technology platform allows us to be an extremely transparent, measurable, data-driven organization," says Jared Agan, President of TEC Services. "Getting a weekly summary report for every account helps us put our arms around over 800 locations on a weekly basis."
Transparency and improved efficiency has led to 74% fewer call backs and 50% reduction in preventative maintenance, which has translated into 95% customer satisfaction and 100% customer retention over the last four years.
"Data from ProntoForms tells us what needs to happen tonight, tomorrow, next week as we look towards the future of providing the best service for our clients."
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Past & upcoming events
In this Salesforce and ProntoForms webinar series, learn will how ProntoForms empowers the field and how it works seamlessly in the Salesforce ecosystem. All this with an additional deep-dive focus on how ProntoForms interacts with specific clouds or solutions in the Salesforce ecosystem. It's a crash course in everything Salesforce and ProntoForms.
Data is everything when it comes to staying compliant and agile. Shawna Zitrick, Alcon's Business Operations Manager and Mark Scott, ProntoForms' VP of Marketing discuss how low-code apps along with a killer FSM platform streamlines admin work, makes compliance easier, and keeps medical device manufacturing organizations agile.
Our EMPOWER21 User Conference was a huge sucess! If you work in field service, it's the perfect blend of Fortune 500 thought leadership from stellar companies like KONE, Philips, PG&E, and Shell, product best practices, and insider tips. Don't miss out!
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.WATCH SESSION
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
In this session discover:
- How digital transformation is now table stakes in 2021
- What leading field organizations are asking about digital transformation
- How to gain organizational commitment and then manage change
- The power of low-code apps for field service productivity
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Field and tech executives join Alvaro Pombo, CEO of ProntoForms, to discuss how their organizations have accelerated their digital transformation and tackled the growing demands and evolving requirements of this new business climate.
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.