- Streamline the process of completing bailout forms
- Improve customer service
- Meet strict judicial form requirements
- Up to 20 minutes of paperwork saved per client
- Instant access to forms upon judicial request
While the bail bond industry is different because it deals with the justice system on a daily basis, it's also similar to almost every type of industry in the sense that it requires an abundance of data collection on the go.
Since 2005, Triple R Bail Bonds, Inc. is an Arkansas business with 25 agents in the field that's perennially looking to improve customer service and embrace cutting edge technology. Co-Owner Jeremy Rowland, also Vice-Chairman of the state's Bail Bond Board, had been looking for a way to streamline the incredible amount of paperwork that each client bailout required.
"For every single bond, there are seven to eight forms to fill out, some of them in triplicate and quadruplicate. When using paper, this requires significant repetitive handwriting, which, in some cases, can be illegible."
Triple R Bail Bonds was looking for a way to reduce this lengthy and stressful process.
"Form data collection speed is extremely important. The faster I can fill out my forms, the faster my client can exit jail."
Looking to greatly improve efficiency, Jeremy discovered ProntoForms, a smartphone and tablet mobile form application that facilitates data collection, connecting the data to back office systems and popular cloud services.
"We immediately loved ProntoForms. It works on several platforms, allowing our agents to use it with their existing mobile devices. Once we re-created our existing forms for mobile devices, the guys in the field found it easy to use."
Before implementing ProntoForms, Jeremy sought and received judicial state approval to utilize the mobile solution, mainly because of the form GPS and time stamp capabilities. This means that the forms will hold up in a court of law.
Triple R's agents fill out forms on their mobile devices, with or without connectivity, and even in draft mode. They collect client information, signatures, and photo captures, including images of the client, bond and warrant.
For easy filing, all forms are sent immediately to Evernote, a popular cloud storage service. An alert is also sent to the Triple R secretary via email notification, with nothing to print out.
When it comes to bail bonds, speed is everything.
"In our industry, the ability to advertise is somewhat limited. We rely heavily on word of mouth. ProntoForms has allowed us to bail out customers as much as 20 minutes faster. That's a huge competitive advantage."
Moreover, if a judge or the Bail Bond Board requests information on a specific case, a Triple R staff member no longer has to find a paper file, remove the staples, scan it, email it and then re-assemble and re-file the paper forms. Now, the information is easily accessed from Evernote and sent in no time.
Jeremy has also presented the ProntoForms solution to other industry professionals. "Whenever I showcase how we use ProntoForms, everyone in the room instantly realizes that we're five steps ahead of them."
Someday soon, Jeremy would like to see the bail bond industry standardize and mobilize all forms.
"In my opinion, anyone who isn't using ProntoForms is not only doing a disservice to their business, but they're also doing a disservice to their clients."
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Past & upcoming events
The Conference for Leaders in Customer Success, Service & Support.
Join a KONE executive, business analyst, and field service engineer as they dive into the impacts of rapid automation.
Join ProntoForms, the Service Council, and a packed panel of subject matter experts and industry leaders, as we explore what best-in-class organizations are prioritizing in building a Mental Health, Wellness & Safety driven culture.
This stacked panel brings together field service leaders from GOJO/Purell, Orthoclinal Diagnostics, and Elekta to talk top priorities as they head into 2022. This free virtual event will give you a front-row seat as you gain insights and listen to a few predictions about what lies ahead for organizations with field service teams.
Digital transformation is no longer a nice-to-have for field organizations—it's table stakes. Ditching paper or outdated processes and moving towards rich data collection and visibility has never been more important. Join our session to understand the fundamentals of digital transformation, the macroeconomic factors driving it in field service, and how you can accelerate your organization's digital transformation journey today.
Data is everything when it comes to staying compliant and agile. Shawna Zitrick, Alcon's Business Operations Manager and Mark Scott, ProntoForms' VP of Marketing discuss how low-code apps along with a killer FSM platform streamlines admin work, makes compliance easier, and keeps medical device manufacturing organizations agile.
Our EMPOWER21 User Conference was a huge sucess! If you work in field service, it's the perfect blend of Fortune 500 thought leadership from stellar companies like KONE, Philips, PG&E, and Shell, product best practices, and insider tips. Don't miss out!
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.