- Provide faster quotes to customers
- Improve quality of data captured
- Reduce data entry
- Instantaneous delivery of service quotes to prospective customers
- Improved data quality using rich data capture features
- Elimination of manual data entry
Shedding paper and going mobile
In its drive to be the biggest and best manufacturer of storage buildings and garages in the country, TUFF SHED, Inc. has made innovation a central focus throughout its 30+ years in business. That focus on innovation has allowed TUFF SHED to be an industry leader in product quality, customer service, and business approach.
This innovative approach to business has also allowed TUFF SHED to grow from the humble beginnings since starting in a Rexburg, Idaho garage in 1981, to a nearly national footprint that now includes 42 factories servicing customers throughout the country through factory-direct retail, and wholesale sales locations.
TUFF SHED's largest single customer is Home improvement powerhouse The Home Depot, where TUFF SHED offers an exclusive line of products through more than 1,100 Home Depot stores. The large number of stores, plus the fact that purchasing a TUFF SHED product isn't quite as simple as picking up an item off the shelf, requires Denver-based TUFF SHED to equip its sales force of around 75 Area Sales Managers (ASMs) with the right tools to be able to train thousands of store associates, and interact with customers, all while maintaining displays.
As it relates to capturing customer leads at Home Depot stores, TUFF SHED recently deployed ProntoForms, a mobile form application and platform for smartphones and tablets. Before the implementation of ProntoForms, when ASMs would talk to interested customers and discuss TUFF SHED products, pricing and options, their efforts weren't always easy to track.
"It used to be a challenge to capture and track customer leads, and then to produce quotes for storage buildings and garages. ASMs would also bring back a handwritten stack of paper to the office and manually enter leads," explains Adam Cooney, TUFF SHED Call Centers Manager and GSA Administrator.
Mobile forms from ProntoForms include dynamic features such as signature, photo and barcode captures, as well as GPS and time stamps. Workers in the field easily fill out mobile forms on their smartphones or tablets and instantly submit them back to the office. ProntoForms can be integrated with any back office system and connects with multiple data destinations, including FTP and SharePoint - two destinations used by TUFF SHED.
Cooney and his team deployed ProntoForms with its ASM mobile workforce and its regional sales management team.
"The deployment to our sales force was fairly smooth. We're big fans of the ProntoForms Support Team. Things were so smooth that we received very little pushback from adopting ASMs in the field,"
As a result, TUFF SHED now has a complete and trackable handle on all of its lead generating activities.
Moreover, using ProntoForms, TUFF SHED ASMs can use the form's calculations capabilities to offer a quick and accurate quote, and even snap a picture of the customer's preferred storage building and include it in the mobile form quote.
"ProntoForms helps our ASMs better engage and make inroads in customer conversations," concludes Cooney. "It's the fastest way to build a complete quote and best way to capture lead data."
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Past & upcoming events
In this Salesforce and ProntoForms webinar series, learn will how ProntoForms empowers the field and how it works seamlessly in the Salesforce ecosystem. All this with an additional deep-dive focus on how ProntoForms interacts with specific clouds or solutions in the Salesforce ecosystem. It's a crash course in everything Salesforce and ProntoForms.
Data is everything when it comes to staying compliant and agile. Shawna Zitrick, Alcon's Business Operations Manager and Mark Scott, ProntoForms' VP of Marketing discuss how low-code apps along with a killer FSM platform streamlines admin work, makes compliance easier, and keeps medical device manufacturing organizations agile.
Our EMPOWER21 User Conference was a huge sucess! If you work in field service, it's the perfect blend of Fortune 500 thought leadership from stellar companies like KONE, Philips, PG&E, and Shell, product best practices, and insider tips. Don't miss out!
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.WATCH SESSION
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
In this session discover:
- How digital transformation is now table stakes in 2021
- What leading field organizations are asking about digital transformation
- How to gain organizational commitment and then manage change
- The power of low-code apps for field service productivity
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Field and tech executives join Alvaro Pombo, CEO of ProntoForms, to discuss how their organizations have accelerated their digital transformation and tackled the growing demands and evolving requirements of this new business climate.
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.