- Collect information faster
- Enhance rental tracking capabilities
- One month's salary saved by each field office every month
- Up to 10 days saved on each invoice delivery
- Time saved on end-of-well tickets
Raising communication capabilities
In the pressure-filled oil and gas industry, where equipment functionality and working conditions are paramount, Wolf Pack Rentals has carved out a significant role in the United States. With a presence in six states, including corporate offices in Texas, Wolf Pack Rentals supplies housing and related equipment for oil and gas drill sites, including mobile restrooms, generators and fresh water systems. Wolf Pack is a firm that counts on the reliability of its equipment and the work of its employees - both in and out of the field.
As part of its business processes, Wolf Pack sends out service technicians and inspectors to work sites, to ensure optimal equipment functionality. Previously, these field workers would handwrite service tickets, including having to add up paper form figures manually.
"We wanted a mobile solution that would help us collect information faster, in a more professional format, that would also automatically add up the figures," explains Rhonda Bridges, Wolf Pack Rentals Office Manager.
Initially, the company looked into several paperless form options, such as designing an in-house solution and various software options. None of these alternatives appeared to fit all of Wolf Pack's needs.
"All of the options we looked at were somewhat expensive and didn't do anything for tracking the rent side of things. Fortunately, one of our third party vendors was using ProntoForms and we were then introduced to it by AT&T."
A customizable mobile form solution consisting of a mobile application and a platform, ProntoForms helps companies collect data in the field and instantly send it back to the office. ProntoForms works on smartphones and tablets, features cloud services connectivity, and the ability to capture signatures, photos and barcodes within digital forms. The solution can also be integrated with any back office system.
Right off the bat, Wolf Pack management had ambitious plans for the deployment of ProntoForms on iPads. Taking advantage of the customizable nature of the application and platform, the company worked with the ProntoForms team to develop unique and time-saving solutions.
"The ProntoForms customer service has been spectacular. We were able to take advantage of items such as lookup tables and become much more efficient. Now, clerks are creating end-of-well tickets in two minutes, when the previous paper process had them answering 40 questions by hand, sometimes with spelling mistakes or illegible responses."
ProntoForms has also aided the Wolf Pack accounting department with invoicing, as field inspection and service call details are in a more logical format and easier to double check.
Moving forward, Wolf Pack would like to take more advantage of the ProntoForms dispatch functionality. Dispatch lets offices send out key information and partially filled in forms to the mobile devices of workers in the field, such as work instructions.
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Past & upcoming events
The Conference for Leaders in Customer Success, Service & Support.
Join a KONE executive, business analyst, and field service engineer as they dive into the impacts of rapid automation.
Join ProntoForms, the Service Council, and a packed panel of subject matter experts and industry leaders, as we explore what best-in-class organizations are prioritizing in building a Mental Health, Wellness & Safety driven culture.
This stacked panel brings together field service leaders from GOJO/Purell, Orthoclinal Diagnostics, and Elekta to talk top priorities as they head into 2022. This free virtual event will give you a front-row seat as you gain insights and listen to a few predictions about what lies ahead for organizations with field service teams.
Digital transformation is no longer a nice-to-have for field organizations—it's table stakes. Ditching paper or outdated processes and moving towards rich data collection and visibility has never been more important. Join our session to understand the fundamentals of digital transformation, the macroeconomic factors driving it in field service, and how you can accelerate your organization's digital transformation journey today.
Data is everything when it comes to staying compliant and agile. Shawna Zitrick, Alcon's Business Operations Manager and Mark Scott, ProntoForms' VP of Marketing discuss how low-code apps along with a killer FSM platform streamlines admin work, makes compliance easier, and keeps medical device manufacturing organizations agile.
Our EMPOWER21 User Conference was a huge sucess! If you work in field service, it's the perfect blend of Fortune 500 thought leadership from stellar companies like KONE, Philips, PG&E, and Shell, product best practices, and insider tips. Don't miss out!
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.