Customer Success Story
REX Electric - a productivity powerhouse

 
"ProntoForms has been a huge benefit to the fleets. It's helped to make the team more efficient and most importantly, the customers happier."

Ryan Schultz, IT Manager
REX Electric
 
Business Goal
  • Deliver quality service in a timely manner
  • Upgrade business processes and systems
Outcome & Results
  • No more lost paper and unbilled work
  • Increased customer satisfaction
  • Increased efficiency

Electrifying results

When a company's been in business for over 90 years, it's a clear demonstration that it has the crucial ability to change with the times. Such is the case for Rex Electric and Technologies, an electrical contractor serving commercial, industrial and institutional customers in the greater Chicago area since 1921.

With offices in Chicago and Addison, Illinois, and with over 450 employees and multiple division fleets in the field, Rex Electric prides itself on delivering high level service in a timely manner. Part of being able to deliver top notch service is periodically upgrading business processes and systems.

"We switched our work order system over to a paperless, electronic-based program, equipping each worker with iPads in the field. This has allowed us (at the office) to view work orders instantaneously," explains Ryan Schultz, IT Manager for Rex Electric.

But there was one aspect to the work in the field that Rex Electric was lacking. It was looking to add a signature capture to its mobile workflow process.

"ProntoForms provided us with a way to take advantage of the new back office system by integrating signatures. I receive an email copy of the signed ticket as soon as my technician has completed the order. No more lost paper and unbilled work."

Enter ProntoForms. A leading AT&T business solution, ProntoForms is a mobile form that works with all major smartphones and tablets, and ties in with any back office system. ProntoForms lets workers capture data, signatures, photos, and more, letting company head offices receive real-time reporting from the field. The ProntoForms Web Portal also lets managers monitor field work progress and dispatch work orders to individuals or teams on the go.

Rex Electric is certainly seeing the benefits of instituting ProntoForms into its processes. To stay ahead of the game and continue to lead the way in Chicago's electrical contractor industry, Rex Electric executives knew it had to stay ahead of the game - and ProntoForms has helped them to do just that.

"ProntoForms has been a huge benefit to the fleets. It's helped to make the team more efficient and most importantly, the customers happier."

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