Event 210127: IdeaShare

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Empowered aftermarket services for medical device manufacturing

Put context and intelligence into the hands of your technicians with mobile forms apps

How ProntoForms empowers your field engineers

Medical assets and ever-changing compliance guidelines are more complex than ever.
Field engineers need the right tools to increase asset uptime and keep service compliant.
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  • Asset inspections
    Increase engineer proficiency and limit downtime with asset-specific instructions and service procedures embedded directly into forms.
  • EHS reporting
    Rapidly build and adjust mobile forms when compliance rules change across regions and regulatory bodies.
  • Preventative maintenance
    Gain complete visibility into the field and use collected data to locate opportunities for improvement to move beyond break-fix maintenance.
  • Audits
    Gain full traceability & insight into everything. Stay compliant, proactively. Evidence of the work performed is readily available for all to review.
  • Installation procedures
    Empower field engineers to quickly & reliably handle installation requirements with instant access to technical specs, manuals, service history, and parts inventory.
Conrad Smits from Philips Healthcare
Discover how Philips Healthcare, ServiceMax, and ProntoForms teamed up to empower medical service with digital transformation.
Chris Westlake from Medtronic
Learn the 3 steps Medtronic uses to transform their field business with digital solutions: implement, connect, and scale.
Alcon’s vision for streamlined field services with ServiceMax & ProntoForms
Founded in 1945, Alcon develops and manufactures innovative medicines and devices to serve the full lifecycle of eye care needs.
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Cure compliance risks and maintain safety standards

Remain compliant with secure workflows and thorough audit trails. Compliance guidelines and safety best practices are built-in and follow traceability, accountability, and data integrity standards needed to offer aftermarket services aligned with GxP guidelines, Part-11 ERES compliance, and HIPAA ePHI responsibilities.
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Increase field engineer productivity and first-time fix rates

Boost technician morale and productivity by giving field engineers context and intelligence to service complex assets. Guide field engineers step-by-step with asset-specific forms that change contextually depending on input. Reduce data entry work for field engineers with Data Router, a feature that gives field engineers a way to capture UDIs, and other forms of GS1 barcodes effectively on their mobile devices.

Leverage data from key systems to give engineers context and intelligence

Connect ProntoForms to FSM, EAM, EHS, CRM, and more. Ensure detailed asset information is pre-filled in-form before the engineer starts the service call. Use IT-approved point-and-click integrations or API/web hook functionality to pull live contextual data from your systems. Or, pre-load data like job location, directions, contextual asset history, and asset readiness for offline use in the field..
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Fine-tune asset service to reduce costs and increase asset uptime

Route field data submissions to senior technicians or managers to triage answer exceptions, threshold violations, or other issues found during service calls. Ensure everyone from the customer to your back office has complete visibility into assets and work completed with detailed customer or asset-specific reports (PDF, Word, XLS, JSON, XML, CSV, and HTML).
Use Case - Physician Training Packshot

Use Case Spotlight

Global medical device manufacturer trains physicians to use highly complex devices.

Learn how ProntoForms helped improve and enhance their physician training capabilities, leading to increased revenue, heightened productivity, improved data sharing, and more.

Empower your field engineers

Get a demo and start a trial today.

or call us 1-888-282-4184