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Accelerating digital transformation

  • Achieve digital transformation in the field
  • Strategies for COVID-19 response and preparing for the new normal

Panels & discussions featuring industry leaders

Conrad Smits
Conrad Smits
Head of Services & Solutions
Chris Westlake
Chris Westlake
Global Process Owner
Service & Repair
John Carroll
John Carroll
Service Council
Alvaro Pombo
Alvaro Pombo
Shawn LaRocco
Shawn LaRocco
VP Digital Transformation Medical Device

Discover how Service Council, ServiceMax, and ProntoForms explored what Philips Healthcare and Medtronic are doing to empower their service business through digital transformation.

Learn about the challenges facing today's medical manufacturing leaders in the midst of COVID-19 and learn the best practices that are directly impacting businesses. Hear from inspiring keynote speaker Conrad Smits, Head of Philips Services Delivery Solutions, and attend virtual panels with Chris Westlake, Global IT Business Partner/Global Process Owner at Medtronic.

The talks were a Zoom-hosted event that happened on Tuesday, May 26
Director-level to C-suite executives in service, support, IT, and ops

The recorded panels

Opening Remarks
John Carroll, CEO Service Council

Digital Transformation of Services
[ Keynote ]
Conrad Smits, Head of Services & Solutions, Philips

Digital Transformation Priorities
[ Moderated Panel ]
Moderated by Alvaro Pombo, CEO of ProntoForms
  • Chris Westlake, Global Process Owner - Service & Repair, Medtronic
  • Conrad Smits, Head of Services & Solutions, Philips

Technology Perspective
[ Panel Discussion ]
  • Alvaro Pombo, CEO ProntoForms
  • Shawn LaRocco, VP Digital Transformation Medical Device, ServiceMax

Closing Remarks
John Carroll, CEO Service Council