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MEDICAL DEVICE EXPERT TALKS

Accelerating digital transformation

  • Achieve digital transformation in the field
  • Strategies for COVID-19 response and preparing for the new normal

Panels & discussions featuring industry leaders

Conrad Smits
Conrad Smits
Head of Services & Solutions
Philips
Chris Westlake
Chris Westlake
Global Process Owner
Service & Repair
Medtronic
John Carroll
John Carroll
CEO
Service Council
Alvaro Pombo
Alvaro Pombo
CEO
ProntoForms
Shawn LaRocco
Shawn LaRocco
VP Digital Transformation Medical Device
ServiceMax

Discover how Service Council, ServiceMax, and ProntoForms explored what Philips Healthcare and Medtronic are doing to empower their service business through digital transformation.

Learn about the challenges facing today's medical manufacturing leaders in the midst of COVID-19 and learn the best practices that are directly impacting businesses. Hear from inspiring keynote speaker Conrad Smits, Head of Philips Services Delivery Solutions, and attend virtual panels with Chris Westlake, Global IT Business Partner/Global Process Owner at Medtronic.

When?
The talks were a Zoom-hosted event that happened on Tuesday, May 26
Who?
Director-level to C-suite executives in service, support, IT, and ops

The recorded panels

Opening Remarks
John Carroll, CEO Service Council

 
 
Digital Transformation of Services
[ Keynote ]
Conrad Smits, Head of Services & Solutions, Philips

 
 
Digital Transformation Priorities
[ Moderated Panel ]
Moderated by Alvaro Pombo, CEO of ProntoForms
  • Chris Westlake, Global Process Owner - Service & Repair, Medtronic
  • Conrad Smits, Head of Services & Solutions, Philips

 
 
Technology Perspective
[ Panel Discussion ]
  • Alvaro Pombo, CEO ProntoForms
  • Shawn LaRocco, VP Digital Transformation Medical Device, ServiceMax

 
 
Closing Remarks
John Carroll, CEO Service Council