MEDICAL DEVICE EXPERT TALKS
Accelerating digital transformation
- Achieve digital transformation in the field
- Strategies for COVID-19 response and preparing for the new normal
Panels & discussions featuring industry leaders

Head of Services & Solutions
Philips

Global Process Owner
Service & Repair
Medtronic

CEO
Service Council

CEO
ProntoForms

VP Digital Transformation Medical Device
ServiceMax
Discover how Service Council, ServiceMax, and ProntoForms explored what Philips Healthcare and Medtronic are doing to empower their service business through digital transformation.
Learn about the challenges facing today's medical manufacturing leaders in the midst of COVID-19 and learn the best practices that are directly impacting businesses. Hear from inspiring keynote speaker Conrad Smits, Head of Philips Services Delivery Solutions, and attend virtual panels with Chris Westlake, Global IT Business Partner/Global Process Owner at Medtronic.
When?
The talks were a Zoom-hosted event that happened on Tuesday, May 26Who?
Director-level to C-suite executives in service, support, IT, and opsThe recorded panels

John Carroll, CEO Service Council

[ Keynote ]
Conrad Smits, Head of Services & Solutions, Philips

[ Moderated Panel ]
Moderated by Alvaro Pombo, CEO of ProntoForms
- Chris Westlake, Global Process Owner - Service & Repair, Medtronic
- Conrad Smits, Head of Services & Solutions, Philips

[ Panel Discussion ]
- Alvaro Pombo, CEO ProntoForms
- Shawn LaRocco, VP Digital Transformation Medical Device, ServiceMax

John Carroll, CEO Service Council