VFC stays grounded with ProntoForms
"ProntoForms is saving our  field teams half an hour per day. That adds up quickly. That's $25,000 a month."
- Accelerate submission of daily field reports
- Improve efficiency of field teams
- 1 hr saved/team/day
- $25K/month saved
- 40 techs
- Improved visibility into team performance
VFC safeguards facilities from lightning and transient voltage by designing and installing lightning protection, grounding, surge protection, and lightning warning systems. Founded in 1989, the Utah-based company has grown to become the nation's leader in its industry, providing solutions for over 20,000 businesses globally.
VFC currently has more than 600 active projects across the country, with customers serviced by teams from the company's regional offices. Before ProntoForms, the teams were relying on antiquated paper-based processes for their daily reports.
"The challenge was trying to find a way to get the reports back to the office on a daily basis, so that we didn't have a lag time with all these people travelling all over the place," says Vice President Travis Vought.
To overcome its challenges, this industry leader turned to ProntoForms, a mobile solution provider that allows field workers to collect vital work data on phones and tablets, and submit accurate and media-rich forms from anywhere in near real time.
When field workers arrive on a site and enter a job site ID in the form, the app automatically fills out all the linked data - addresses, contact names, phone numbers, etc. - stored in the company's CRM records, saving valuable time and minimizing typos and other data entry errors. And when filling out reports, field teams no longer need to just describe the work they've done on site; they can show what they've done. With ProntoForms, field teams can take site photos, which are seamlessly integrated into the final reports.
"ProntoForms has changed everything," says Vought. "It's made everything they do in the field easier."
As a result, field workers now need only five minutes to complete their daily work journals - a task that used to take half an hour out of their days. With the touch of a button, the reports are immediately submitted to the office.
"There's no more work for them to do at all. It's drastically improved their efficiency on the job site."
All told, VFC is reaping a total annual savings of $340,000.
"Conservatively, ProntoForms is saving our field teams half an hour per day. That adds up quickly. That's $25,000 a month," says Vought.
ProntoForms has streamlined operations at the office as well, with increased efficiency in payroll and invoicing saving VFC $40,000 a year.
"ProntoForms has sped everything up to virtually real time. That's had a huge impact on all of our operations."
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Past & upcoming events
Europe's best event for service leaders to gather to discuss the major transformations due to globalization, digitization and changing customer behaviours.
The Conference for Leaders in Customer Success, Service & Support.
Our team is ready and waiting to answer any ProntoForms-related questions you have.
The Structure, Tower, and Antennae Council Conference is Canada's premier tower industry event, dedicated to safety and other best practices in the communications tower industry.
Join a KONE executive, business analyst, and field service engineer as they dive into the impacts of rapid automation.
Join ProntoForms, the Service Council, and a packed panel of subject matter experts and industry leaders, as we explore what best-in-class organizations are prioritizing in building a Mental Health, Wellness & Safety driven culture.
This stacked panel brings together field service leaders from GOJO/Purell, Orthoclinal Diagnostics, and Elekta to talk top priorities as they head into 2022. This free virtual event will give you a front-row seat as you gain insights and listen to a few predictions about what lies ahead for organizations with field service teams.
Digital transformation is no longer a nice-to-have for field organizations—it's table stakes. Ditching paper or outdated processes and moving towards rich data collection and visibility has never been more important. Join our session to understand the fundamentals of digital transformation, the macroeconomic factors driving it in field service, and how you can accelerate your organization's digital transformation journey today.
Data is everything when it comes to staying compliant and agile. Shawna Zitrick, Alcon's Business Operations Manager and Mark Scott, ProntoForms' VP of Marketing discuss how low-code apps along with a killer FSM platform streamlines admin work, makes compliance easier, and keeps medical device manufacturing organizations agile.
Our EMPOWER21 User Conference was a huge sucess! If you work in field service, it's the perfect blend of Fortune 500 thought leadership from stellar companies like KONE, Philips, PG&E, and Shell, product best practices, and insider tips. Don't miss out!
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Field and tech executives join Alvaro Pombo, CEO of ProntoForms, to discuss how their organizations have accelerated their digital transformation and tackled the growing demands and evolving requirements of this new business climate.
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.
Discover how Service Council, ServiceMax, and ProntoForms explored what Philips Healthcare and Medtronic are doing to empower their service business through digital transformation.