- Improve business processes
- Mobilize existing paper forms
- Reduce time spent on administrative tasks
- 17.75 hours saved on each monthly report
- Intuitive forms helped to mobilize processes
- Increased productivity & accountability of area managers
Gulf Distributing Holdings, L.L.C., is comprised of Gulf Distributing of Mobile, Goldring Gulf of Florida, Allstate Beverage and Energy Beverage of Mississippi. The company has been a mainstay in the beverage business since 1935. Serving Alabama, Florida and Mississippi counties with its fleet of over 100 delivery trucks and 135+ sales personnel, the company distributes some of the largest beverage brands in the world.
In order to remain an industry leader in the region, Gulf Distributing Holdings L.L.C. Management Director TJ Dela Pena knew that the company's business processes had to improve. "Serving many different types of stores, from the Wal-Marts to independent stores, we had many different styles of audit and survey forms that our Area Managers had to fill out. Having everything paper based was simply no longer feasible in today's fast paced business world."
The 80 Area Managers of Gulf Distributing, Goldring Gulf, Allstate Beverage and Energy Beverage are not only responsible for carrying out approximately 40 audits each month (plus surveys), but they also have to compile their own numbers for submission and evaluation.
"Our Area Managers have to roll up all of their store scores and data each month for submission. On average, the process was taking a day-and-a-half to complete for each worker. We knew that there had to be a better way to go about this."
"We looked at setting up something in-house to mobilize our processes. But in the end, ProntoForms made much more sense, both from a resource and a cost perspective. We were able to standardize our forms to become more consistent across the board."
Seeking a way to improve the business processes of Gulf Distributing, Dela Pena recalled a solution that he had seen before.
"After I came on board with Gulf Distributing Holdings L.L.C., I started to look at our options. I remembered coming across ProntoForms while at another company and a light bulb went off."
A mobile form solution for smartphones and tablets, ProntoForms helps its business customers collect, and submit data on the go faster. Company forms are digitized and customized for mobile devices, with submitted data integratable with any back office system. ProntoForms also features custom branding; the ability to put company branding on the App, the Web Management Portal and the outputs (PDF and Word documents). Data can be connected to popular cloud services and more.
Key ProntoForms features that Gulf Distributing Holdings L.L.C. forms include: signature and photo captures, dropdown menus, Sketch Pad (ability to denote on an image and integrate it within the form) and GPS and time stamps.
Gulf Distributing Holdings L.L.C. also set up all form submissions to be automatically sent to an FTP server that con- nects with its local server.
Upon ProntoForms deployment, the response from Gulf Distributing Area Managers was overwhelmingly positive.
"Our Area Managers fully embraced ProntoForms right away. They love not having to go back to the truck to get paper forms or to have to remember to make copies. Plus, their end-of-month reports now take 15-20 minutes instead of a day-and-a-half."
"In the first four months deploying ProntoForms, we processed over 8,000 forms quickly and efficiently. It's been a great investment for us. We're now looking at how we can use this great tool in other areas."
In addition, with a digital, more accurate business process, Area Managers are now held more accountable as it pertains to retail execution. With less time spent on administrative work, they have more time to sell products.
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Past & upcoming events
The Conference for Leaders in Customer Success, Service & Support.
Join a KONE executive, business analyst, and field service engineer as they dive into the impacts of rapid automation.
Join ProntoForms, the Service Council, and a packed panel of subject matter experts and industry leaders, as we explore what best-in-class organizations are prioritizing in building a Mental Health, Wellness & Safety driven culture.
This stacked panel brings together field service leaders from GOJO/Purell, Orthoclinal Diagnostics, and Elekta to talk top priorities as they head into 2022. This free virtual event will give you a front-row seat as you gain insights and listen to a few predictions about what lies ahead for organizations with field service teams.
Digital transformation is no longer a nice-to-have for field organizations—it's table stakes. Ditching paper or outdated processes and moving towards rich data collection and visibility has never been more important. Join our session to understand the fundamentals of digital transformation, the macroeconomic factors driving it in field service, and how you can accelerate your organization's digital transformation journey today.
Data is everything when it comes to staying compliant and agile. Shawna Zitrick, Alcon's Business Operations Manager and Mark Scott, ProntoForms' VP of Marketing discuss how low-code apps along with a killer FSM platform streamlines admin work, makes compliance easier, and keeps medical device manufacturing organizations agile.
Our EMPOWER21 User Conference was a huge sucess! If you work in field service, it's the perfect blend of Fortune 500 thought leadership from stellar companies like KONE, Philips, PG&E, and Shell, product best practices, and insider tips. Don't miss out!
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.