- Speed up billing process
- Improve data collection from rig sites
- Real-time mobile access to inventory data
- Sped up billing from weeks, and sometimes months, to real-time
- Improved data collection and reporting
- Provisioned real-time field inventory access
Halliburton is one of the world's largest providers of products and services to the energy industry, serving the upstream oil and gas industry throughout a reservoir's entire lifecycle.
As the company is constantly improving its processes to optimize efficiency and adopt the latest technology, it wanted to improve how it collected data and tickets from rig sites. It also wanted to reduce the amount of time it took to get the data from the field to the office for billing purposes, and improve field access to inventory data.
Historically, if a field user needed to check inventory, they had to call the office. Halliburton's field users also carried carbon paper ticket books when delivering products to rig sites. The paper copies were then scanned and emailed to the office, where billing would occur.
But it sometimes took months for those tickets to arrive at the office. Sometimes they got lost or forgotten in the back of a truck. And other times, the handwriting was so bad it was hard to tell what the ticket even said.
Halliburton knew that to increase efficiency and reduce the time it took to bill clients for services, it needed a smart mobile form solution with cloud connectivity for its field workers.
Halliburton Global Asset Manager Yamina Hibbard, of the company's drill bits division, says ProntoForms was at the top of its list of vendors. "And we're still very impressed with the excellent customer service, the speed of the deliverables, and the reliability of their mobile solution," she adds
ProntoForms delivered two solutions to the company's drill bits division: A smart mobile form app, replacing its paper ticketing system, and a mobile inventory app allowing field users to query the company's database in real-time. It was able to roll the solution out to all of Halliburton's 150 field users in North America within six months.
Field workers now use their mobile devices to fill out tickets, capture signatures, and even take photos of the product they're delivering. The tickets are auto-forwarded to the billing team, and can also be e-mailed to the customer.
Now, instead of sometimes waiting months for tickets to arrive from the field for billing, Halliburton receives them automatically as soon as they've been filled out. The office gets a notification with all the relevant data attached, which can be processed for billing while eliminating much of the need for manual data entry.
As a next step, Halliburton plans to deploy the ProntoForms solution across its entire international operation.
"The office people were just thrilled," says Hibbard, adding that the company's executive team saw value in the project right away. She says the office also benefited from the reporting capabilities in ProntoForms, which helps with the speed and accuracy of reconciliation and audit activities.
"It saved us a lot of time, a lot of money, because our billing team didn't have to work overtime anymore to catch up on all the missed tickets."
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Past & upcoming events
In this Salesforce and ProntoForms webinar series, learn will how ProntoForms empowers the field and how it works seamlessly in the Salesforce ecosystem. All this with an additional deep-dive focus on how ProntoForms interacts with specific clouds or solutions in the Salesforce ecosystem. It's a crash course in everything Salesforce and ProntoForms.
Data is everything when it comes to staying compliant and agile. Shawna Zitrick, Alcon's Business Operations Manager and Mark Scott, ProntoForms' VP of Marketing discuss how low-code apps along with a killer FSM platform streamlines admin work, makes compliance easier, and keeps medical device manufacturing organizations agile.
Our EMPOWER21 User Conference was a huge sucess! If you work in field service, it's the perfect blend of Fortune 500 thought leadership from stellar companies like KONE, Philips, PG&E, and Shell, product best practices, and insider tips. Don't miss out!
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.WATCH SESSION
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
In this session discover:
- How digital transformation is now table stakes in 2021
- What leading field organizations are asking about digital transformation
- How to gain organizational commitment and then manage change
- The power of low-code apps for field service productivity
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Field and tech executives join Alvaro Pombo, CEO of ProntoForms, to discuss how their organizations have accelerated their digital transformation and tackled the growing demands and evolving requirements of this new business climate.
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.