"ProntoForms is now playing a crucial role helping Jet's Pizza improve the quality and speed of restaurant inspections."
Director of Training
- Increase productivity to handle swift growth
- Eliminate reporting bottlenecks
- Prevent deterioration of service quality
- Thousands of dollars saved per year per each inspector
- Instant form submission compared to two weeks with the previous process
Eugene Jetts and his brother John opened their first restaurant in 1978 in Sterling Heights Michigan, since then, they have grown the business year over year from the first small restaurant to over 235 locations. This type of rapid growth has required entrepreneurial spirit and a creative self-made management system for handling growth. The most critical control for growing Jet's is the quality of food served to their loyal customers - there could be no compromise.
So, how do you improve a process that has evolved through hands-on knowledge over the decades? Changes cannot be dis- ruptive, the current business system in place is exactly why Jet's exists, thrives and is growing. The answer is don't change the business process that works - just eliminate the waste, redundancy of efforts and organize it better - but don't change how the team in the field get their core work done, just make it better.
Jeff Tamachaski, Director of Training is responsible for ensuring all store locations meet the high standards of the original Jet's - from the quality of fresh ingredients through to the final food served to customers. The quality business inspection system that Jeff inherited had a proven track record. Eugene and John had perfected a system to ensure one location operated the same as all the others - the foundation for successful growth. The remaining challenge was the system was based on paper forms and clipboards, requiring field inspectors to retype the reports into emails, send them back to the head office. Finally, these reports were then entered manually into business reports for the VP of Operations.
It was an inefficient business process that was prone to errors, slowed inspections and frequently delayed reporting back to the head office. The pace of business growth for Jet's required a new creative approach to improve the speed and quality of reporting and access to information - Jeff knew there had to be a better way.
Jeff understood the paper-based system had met its limits - the process was impeding the accuracy and speed of reporting back to HQ. Waiting up to two weeks for a reports form the field meant that a problem that could have been resolved today - sometimes were unattended for weeks while reports slowly made their way through the old system.
With the ultimate objective of increasing productivity to handle swifter growth, Jeff wanted to eliminate the reporting bottlenecks and delays - he wanted to get more form his current team, yet not have to hire more people. A pleasant surprise for Jeff was the platform to meet his objective, smartphones, were already in the hands of his store inspectors. With wireless abilities, including 3G, WiFi and GPS - these devices were super platforms for field workers, if they could be married to the right software, he would have his solution.
After doing his homework, including research on the Web, combined with a discussion with his AT&T business representative, Jeff realized ProntoForms was his solution. By adding ProntoForms apps to the smartphones he was able to transfer Jet's Pizza store inspection system directly onto the devices - 100% customized to Jet's needs - no change to what information that was collected, just a faster and more accurate way to collect the information.
A bonus to Jeff, ProntoForms also has a Web portal for reporting information collected from the field. Jeff now has the ability to track reports form the field, export data and view a dashboard of daily prog-ress - if there's an issue in the field, Jeff knows about it immediately, and he can react today - not in two weeks.
Jeff estimated the cost of printing forms for store inspectors, duplicate data entry, including redundant input for reports back at the office and overall lost productivity was costing Jet's thousands of dollars a year per inspector in the field. If this wasn't bad enough, the slow speed of paper-based reporting could negatively impact quality service for customers. Considering Jet's Pizza is in rapid growth mode, a reporting bottleneck was unacceptable - ProntoForms responded to all of these challenges in one easy to implement solution.
"When I got my hands on ProntoForms I knew we were moving in the right direction. We looked at other solutions but we were immediately sold on ProntoForms because of the customization factor. Eugene and John had spent too much brain power creating our quality controls - they would never agree to change or compromise our system, ProntoForms allowed us to keep our system, simply move onto a smart phone."
"Our head of Franchising and our VP of operations have now become the biggest fans of ProntoForms because of the instant reporting. Crucial reporting from the field that would sometimes take weeks to get back to the office, and it's now available the moment the report is submitted. We've set-up a dashboard report on the ProntoForms portal to track the ranking and performance of our restaurants - this strict eye on quality is the foundation of our success."
"Hitting 235 stores was great moment in our history, but it will soon be remembered as a milestone as we keep growing each quarter. Growing at this speed has its rewards and challenges; we knew we needed smart and easy business tools to help us meet our objectives. ProntoForms is now playing a crucial role helping Jet's Pizza improve the quality and speed of restaurant inspections, thereby helping Jet's Pizza grow even faster - it's transformed our business completely."
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Past & upcoming events
On September 1st, 2021, we will be holding our annual user conference: EMPOWER'21. From executive and field technician panels to technical demos, sustainability talks, and interactive round tables, there's a lot to look forward to. But have no fear, ProntoForms is here! Join Danika Weiss, the EMPOWER Event Manager, and Mark Scott, VP of Marketing, as they give you the insider EMPOWER'21 secrets to help you empower your conference experience.
WATCH SNEAK PEEK
Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.
Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.
At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.
SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.WATCH SESSION
Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.
In this session discover:
- How digital transformation is now table stakes in 2021
- What leading field organizations are asking about digital transformation
- How to gain organizational commitment and then manage change
- The power of low-code apps for field service productivity
Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.
Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.
This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines
Field and tech executives join Alvaro Pombo, CEO of ProntoForms, to discuss how their organizations have accelerated their digital transformation and tackled the growing demands and evolving requirements of this new business climate.
Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.
Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.