[Skip to Content]
get a demo      login       
Customer Success Story

Jet's Pizza enhances inspections with ProntoForms

Watch this video
"ProntoForms is now playing a crucial role helping Jet's Pizza improve the quality and speed of restaurant inspections."

Jeff Tamachaski
Director of Training

Business Goal
  • Increase productivity to handle swift growth
  • Eliminate reporting bottlenecks
  • Prevent deterioration of service quality
Outcome & Results
  • Thousands of dollars saved per year per each inspector
  • Instant form submission compared to two weeks with the previous process

The Challenge

Eugene Jetts and his brother John opened their first restaurant in 1978 in Sterling Heights Michigan, since then, they have grown the business year over year from the first small restaurant to over 235 locations. This type of rapid growth has required entrepreneurial spirit and a creative self-made management system for handling growth. The most critical control for growing Jet's is the quality of food served to their loyal customers - there could be no compromise.

So, how do you improve a process that has evolved through hands-on knowledge over the decades? Changes cannot be dis- ruptive, the current business system in place is exactly why Jet's exists, thrives and is growing. The answer is don't change the business process that works - just eliminate the waste, redundancy of efforts and organize it better - but don't change how the team in the field get their core work done, just make it better.

Jeff Tamachaski, Director of Training is responsible for ensuring all store locations meet the high standards of the original Jet's - from the quality of fresh ingredients through to the final food served to customers. The quality business inspection system that Jeff inherited had a proven track record. Eugene and John had perfected a system to ensure one location operated the same as all the others - the foundation for successful growth. The remaining challenge was the system was based on paper forms and clipboards, requiring field inspectors to retype the reports into emails, send them back to the head office. Finally, these reports were then entered manually into business reports for the VP of Operations.

It was an inefficient business process that was prone to errors, slowed inspections and frequently delayed reporting back to the head office. The pace of business growth for Jet's required a new creative approach to improve the speed and quality of reporting and access to information - Jeff knew there had to be a better way.


The Solution

Jeff understood the paper-based system had met its limits - the process was impeding the accuracy and speed of reporting back to HQ. Waiting up to two weeks for a reports form the field meant that a problem that could have been resolved today - sometimes were unattended for weeks while reports slowly made their way through the old system.

With the ultimate objective of increasing productivity to handle swifter growth, Jeff wanted to eliminate the reporting bottlenecks and delays - he wanted to get more form his current team, yet not have to hire more people. A pleasant surprise for Jeff was the platform to meet his objective, smartphones, were already in the hands of his store inspectors. With wireless abilities, including 3G, WiFi and GPS - these devices were super platforms for field workers, if they could be married to the right software, he would have his solution.

Quality inspection forms, checklists, ingredient inventory, facility inspections, staff reporting, restaurant equipment service lists... any of your existing paper form you currently use today, now paper free to support your business workflow. Support for all leading smartphones & tablets, mix and match, helps increase field service productivity, reduce printing & data entry costs and speeds - this is why so many restaurant customers are using ProntoForms in all their locations and going mobile.

After doing his homework, including research on the Web, combined with a discussion with his AT&T business representative, Jeff realized ProntoForms was his solution. By adding ProntoForms apps to the smartphones he was able to transfer Jet's Pizza store inspection system directly onto the devices - 100% customized to Jet's needs - no change to what information that was collected, just a faster and more accurate way to collect the information.

A bonus to Jeff, ProntoForms also has a Web portal for reporting information collected from the field. Jeff now has the ability to track reports form the field, export data and view a dashboard of daily prog-ress - if there's an issue in the field, Jeff knows about it immediately, and he can react today - not in two weeks.


The Benefits

Jeff estimated the cost of printing forms for store inspectors, duplicate data entry, including redundant input for reports back at the office and overall lost productivity was costing Jet's thousands of dollars a year per inspector in the field. If this wasn't bad enough, the slow speed of paper-based reporting could negatively impact quality service for customers. Considering Jet's Pizza is in rapid growth mode, a reporting bottleneck was unacceptable - ProntoForms responded to all of these challenges in one easy to implement solution.

"When I got my hands on ProntoForms I knew we were moving in the right direction. We looked at other solutions but we were immediately sold on ProntoForms because of the customization factor. Eugene and John had spent too much brain power creating our quality controls - they would never agree to change or compromise our system, ProntoForms allowed us to keep our system, simply move onto a smart phone."

"Our head of Franchising and our VP of operations have now become the biggest fans of ProntoForms because of the instant reporting. Crucial reporting from the field that would sometimes take weeks to get back to the office, and it's now available the moment the report is submitted. We've set-up a dashboard report on the ProntoForms portal to track the ranking and performance of our restaurants - this strict eye on quality is the foundation of our success."

"Hitting 235 stores was great moment in our history, but it will soon be remembered as a milestone as we keep growing each quarter. Growing at this speed has its rewards and challenges; we knew we needed smart and easy business tools to help us meet our objectives. ProntoForms is now playing a crucial role helping Jet's Pizza improve the quality and speed of restaurant inspections, thereby helping Jet's Pizza grow even faster - it's transformed our business completely."

Ready to unleash productivity?
Get a demo and start a trial today.



or call us 1-888-282-4184

Past & upcoming events

jun.
13
2023
CONFERENCE

Join us at the Canadian Elevator Contractors Association conference in Halifax


 
REGISTER HERE
jun.
06
2023
CONFERENCE
EMPOWER'23 Europe Logo

EMPOWER'23 is coming to Europe and we're bringing insightful customer panels, networking opportunities, and executive insights from the biggest and best field organizations.


 
REGISTER HERE
jun.
01
2023
COPPERBERG 2023
Field Service Forum Logo

Europe's best event for service leaders to gather to discuss the major transformations due to globalization, digitization and changing customer behaviours.


 
REGISTER HERE!
aug.
30
2022
EXPERT PANEL FEAT. KONE

Join a KONE executive, business analyst, and field service engineer as they dive into the impacts of rapid automation.


 
WATCH SESSION
mar.
15
2022
EXPERT PANEL FEAT. KONE, MEDTRONIC & HOBART

Join ProntoForms, the Service Council, and a packed panel of subject matter experts and industry leaders, as we explore what best-in-class organizations are prioritizing in building a Mental Health, Wellness & Safety driven culture.


 
WATCH SESSION
dec.
09
2021
SERVICE LEADERS INSIGHTS

This stacked panel brings together field service leaders from GOJO/Purell, Orthoclinal Diagnostics, and Elekta to talk top priorities as they head into 2022. This free virtual event will give you a front-row seat as you gain insights and listen to a few predictions about what lies ahead for organizations with field service teams.


 
WATCH SESSION
nov.
18
2021
FIELD SERVICE US VIRTUAL SUMMIT 2021
The Future is NOW. Accelerate your digital transformation today, to secure your field service tomorrow. Logo

Digital transformation is no longer a nice-to-have for field organizations—it's table stakes. Ditching paper or outdated processes and moving towards rich data collection and visibility has never been more important. Join our session to understand the fundamentals of digital transformation, the macroeconomic factors driving it in field service, and how you can accelerate your organization's digital transformation journey today.


 
WATCH SESSION
sept.
28
2021
FIELD SERVICE MEDICAL 2021 (US)
'Seeing' the Importance of Operations Accuracy and Efficiency Logo

Data is everything when it comes to staying compliant and agile. Shawna Zitrick, Alcon's Business Operations Manager and Mark Scott, ProntoForms' VP of Marketing discuss how low-code apps along with a killer FSM platform streamlines admin work, makes compliance easier, and keeps medical device manufacturing organizations agile.


 
WATCH SESSION
sept.
01
2021
ANNUAL USER CONFERENCE
EMPOWER'21 Logo

Our EMPOWER21 User Conference was a huge sucess! If you work in field service, it's the perfect blend of Fortune 500 thought leadership from stellar companies like KONE, Philips, PG&E, and Shell, product best practices, and insider tips. Don't miss out!


 
WATCH ON-DEMAND
jul.
22
2021
FIELD SERVICE CONNECT 2021
Exploring New & Expanded Revenue Opportunities for Future Growth Logo

Exploring New & Expanded Revenue Opportunities for Future Growth Abstract Blurb: The pandemic taught field service professionals a lot about their field force's resilience, speed and agility. Find out how service leaders pivoted their business models to capture revenue through new/different business sectors, and improved processes for onboarding and training technicians in these new sectors to maximize this revenue.


 
WATCH SESSION
may
12
2021
TECHNICIAN & EXECUTIVE SIT-DOWN
Fostering technician loyalty, retention, and satisfaction Logo

Field technicians are the customers' face of the company and techs' job processes—for good or bad—influence their happiness and job satisfaction. But what happens when many technicians are debating their future in field service? Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.


 
WATCH SESSION
may
04
2021
FIELD SERVICE MEDICAL 2021 (Europe)
Compliance is Key: How Philips uses Low-Code Apps to Meet Ever-Changing Regulations Logo

At Phillips Healthcare, low-code apps are part of their solution for ensuring technicians automatically complete work in-compliance and that potential audits are painless. Join us as we dive deep into exactly how Philips uses ProntoForms to service some of the most stringently regulated assets on the planet.


 
WATCH SESSION
apr.
27
2021
FIELD SERVICE USA 2021
How SUEZ Digitally Transformed Their Asset Management Workflows Logo

SUEZ, a global water expert in the water and waste sectors, was looking to improve operational efficiency and put the right tools in technicians' hands. Watch this webinar for a deep dive into how digital transformation in asset management is possible with custom field apps and agile technology.


 
WATCH SESSION
feb.
24
2021
FIELD SERVICE EUROPE 2021
Executive Insights: How Global Field Service Experts Hit Digital Transformation Targets Logo

Gain valuable insights from a squad with numerous years of field service experience working at Fortune 500 companies. Pat Foley, ProntoForms' Client Director will be joined by Dominique Vaes, Founder and Senior Partner at Field Service in Motion, and Johan Franck, Associate Partner at Field Service in Motion, to discuss their lessons learned with digital transformation trends. Come learn how to hit targets no matter how agile and fast digital goals are becoming.


 
WATCH PANEL
feb.
17
2021
FIELD SERVICE CONNECT 2020
Accelerating Service Digitalization for Improved Customer Experience Logo

Don't make rush digital transformation decisions or implementation mistakes. Chris Bade, VP Field Service & Customer Support at Analogic Corporation and David B. Bishop, Director of Service Operations, Building Solutions North America at Johnson Controls discuss how to ensure internal buy-in and business goal alignment in your organization and that tech you invest in today will delivers value to your customers in the long-run.


 
WATCH PANEL
jan.
27
2021
EXPERT PANEL FEAT. MEDTRONIC & SCHNEIDER ELECTRIC
2021 Field Service Trends: Advance Your Digital Transformation Strategy Logo

Service Council and ProntoForms get together for a fluffy talk on lofty dreams of achieving digital transformation nirvana, but for actionable and meaningful takeaways to help you build out your bulletproof digital transformation strategy for 2021.


 
WATCH PANEL
dec.
17
2020
TOWN HALL

This virtual town hall brings together field service expertise and learnings from ProntoForms, an organization that has helped deploy countless COVID-related and 2020 response apps in the past year, and one of their prominent customers who will discuss strategies and actions that has helped their organization stay agile and accelerate digital transformation to meet new and unique service requirements and health and safety guidelines


 
WATCH SESSION
nov.
17
2020
KEYNOTE SESSION
WBR Field Service Connect Logo

Field and tech executives join Alvaro Pombo, CEO of ProntoForms, to discuss how their organizations have accelerated their digital transformation and tackled the growing demands and evolving requirements of this new business climate.


 
WATCH SESSION
oct.
07
2020
ANNUAL USER CONFERENCE
EMPOWER'20 User Conference Logo

Learn, innovate, and network. Whether you're a seasoned ProntoForms guru or just getting started with digital transformation and field automation, get ready to become a field efficiency and safety hero at the EMPOWER'20 virtual conference.


 
WATCH SESSIONS
aug.
12
2020
HEAVY MANUFACTURING EXPERT TALKS

Hear from inspiring keynote speaker Jon Barr, CIO of KONE Americas, and watch virtual panels with Ryan Tidd, the Engine Operations Capability and Innovation Director at Cummins, and ProntoForms' VP of Operations and scaling expert, Aly Mawani.


 
WATCH SESSIONS
may
26
2020
MEDICAL DEVICE EXPERT TALKS

Discover how Service Council, ServiceMax, and ProntoForms explored what Philips Healthcare and Medtronic are doing to empower their service business through digital transformation.


 
WATCH SESSIONS